Escalation: TV screen not repair

R

Ravi Verma

New member
Website Name
Flipkart
Loss Amount
17000
Ratings
1.00 star(s)
Hi,

I am extremely disappointed with the experience I’ve had so far. Since 2nd November, I have raised three tickets regarding my TV issue, but no technician has contacted me for a resolution.

Additionally, on two occasions, your engineers have wrongly canceled my tickets without addressing the problem.

Could you please confirm if any investigation is being carried out on this matter?

I am also unable to reach a technician on the provided contact number (refer to the attached screenshot).

Kindly contact me on my registered number: 7017917315.
My TV issue remains unresolved, and I request immediate action.
 

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Hello @Ravi Verma

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step 1:
We recommend that you first call the Flipkart customer care at "044-45614700" and register your complaint.


Step 2:
If our customer care team is unable to resolve your concern, you can reach out to Flipkart Grievance Officer by a formal Legal Notice related to your order, along with the initial ticket number.

Flipkart Internet Pvt Ltd Block B (Begonia),
8th Floor Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru East Taluk,
Bengaluru District, Karnataka : 560103, India

Sample Notice :
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

This step not only gives the Flipkart a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

Best regards,
Thanks
 
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