Deepak kumar
New member
- Hotel Name
- Sweet Truth - cake and Desserts
- Website Name
- Swiggy
- Customer Care Number
- +91 8067466777
- Loss Amount
- 863
- Ratings
- Opposite Party Address
- Ground floor, Embassy Tech Village, I &J block, No. 8 to 14, Outer Ring Road, Devarabishannahalli, Varthur, Karnataka 560103
Dear Team,
I am writing to escalate an issue with Swiggy regarding an order I had placed on 5th April from Pondicherry using my friend’s mobile number, +91 88074 29869 (Venkat). The order was for a birthday cake, but unfortunately, it was not delivered due to an address-related issue.
As my mobile phone was out of charge at the time, I used my friend's phone to place the order, but the payment was made through my UPI ID: amdee91-1@okicici. My name is Deepak Kumar.
The delivery agent had informed us that since the order couldn’t be fulfilled, the amount would be refunded to the original payment method. However, upon checking with my friend today, I came to know that no refund has been initiated yet.
Here are the relevant details for your reference:
Order ID: 202838967072789
Order Date: 5th April 2025
Contact Number Used for Order: +91 88074 29869
Payment Source: amdee91-1@okicici (UPI)
Customer Name: Deepak Kumar
In the Swiggy application I could see they have marked the cake has been delivered and closed, without delivering me the food. I have raised an email multiple times and tried reaching the customer chat service, but no proper response from them.
I kindly request you to investigate this issue and provide a resolution at the earliest. Please let me know if you require any further information from my end.
Looking forward to your prompt assistance.
Warm regards,
Deepak Kumar
Email: amdee91@gmail.com
Contact: 9791176433
I am writing to escalate an issue with Swiggy regarding an order I had placed on 5th April from Pondicherry using my friend’s mobile number, +91 88074 29869 (Venkat). The order was for a birthday cake, but unfortunately, it was not delivered due to an address-related issue.
As my mobile phone was out of charge at the time, I used my friend's phone to place the order, but the payment was made through my UPI ID: amdee91-1@okicici. My name is Deepak Kumar.
The delivery agent had informed us that since the order couldn’t be fulfilled, the amount would be refunded to the original payment method. However, upon checking with my friend today, I came to know that no refund has been initiated yet.
Here are the relevant details for your reference:
Order ID: 202838967072789
Order Date: 5th April 2025
Contact Number Used for Order: +91 88074 29869
Payment Source: amdee91-1@okicici (UPI)
Customer Name: Deepak Kumar
In the Swiggy application I could see they have marked the cake has been delivered and closed, without delivering me the food. I have raised an email multiple times and tried reaching the customer chat service, but no proper response from them.
I kindly request you to investigate this issue and provide a resolution at the earliest. Please let me know if you require any further information from my end.
Looking forward to your prompt assistance.
Warm regards,
Deepak Kumar
Email: amdee91@gmail.com
Contact: 9791176433
