Akash kumar choudhary
New member
- Policy Name
- 211200/31/2025/544663
- Company Name
- The Oriental Insurance Company Limited
- Loss Amount
- 30000
- Ratings
Dear Sir/Madam,
Policy No: 211200/31/2025/544663
Insurer: The Oriental Insurance Company Limited
This is with reference to my ongoing claim issue regarding the name variation in the RC documents.
At the time of policy purchase through Policybazaar, I clearly informed the sales team about the name difference (earlier name: Himani Rani; updated legal name: Himani Choudhary). I was assured that this would not create any difficulty during claim processing.
As we purchased the car just after our marriage later her name in all official document is updated.
However, during the claim process, unnecessary objections have been raised. To resolve the matter proactively, I have already executed and submitted a notarized affidavit (₹200 stamp paper) confirming that both names belong to the same person and reflecting the legal name update.
Despite providing the affidavit and full clarification, I am still being forced into a reimbursement claim instead of allowing cashless repair at the network garage in Bijnor, Uttar Pradesh. This is unfair and against the commitments made at the time of policy sale.
I request the following immediate actions:
Acceptance of the submitted affidavit as valid legal proof of name change.
Processing of my claim under the cashless facility at the authorized network garage.
Written clarification regarding the delay and denial despite document compliance.
If this matter is not resolved urgently, I will be constrained to escalate the issue to:
IRDAI (Insurance Regulatory and Development Authority of India)
Insurance Ombudsman
Consumer Court for mis-selling and claim harassment
Kindly treat this as a formal escalation and resolve the matter within 48 hours.
Policy No: 211200/31/2025/544663
Insurer: The Oriental Insurance Company Limited
This is with reference to my ongoing claim issue regarding the name variation in the RC documents.
At the time of policy purchase through Policybazaar, I clearly informed the sales team about the name difference (earlier name: Himani Rani; updated legal name: Himani Choudhary). I was assured that this would not create any difficulty during claim processing.
As we purchased the car just after our marriage later her name in all official document is updated.
However, during the claim process, unnecessary objections have been raised. To resolve the matter proactively, I have already executed and submitted a notarized affidavit (₹200 stamp paper) confirming that both names belong to the same person and reflecting the legal name update.
Despite providing the affidavit and full clarification, I am still being forced into a reimbursement claim instead of allowing cashless repair at the network garage in Bijnor, Uttar Pradesh. This is unfair and against the commitments made at the time of policy sale.
I request the following immediate actions:
Acceptance of the submitted affidavit as valid legal proof of name change.
Processing of my claim under the cashless facility at the authorized network garage.
Written clarification regarding the delay and denial despite document compliance.
If this matter is not resolved urgently, I will be constrained to escalate the issue to:
IRDAI (Insurance Regulatory and Development Authority of India)
Insurance Ombudsman
Consumer Court for mis-selling and claim harassment
Kindly treat this as a formal escalation and resolve the matter within 48 hours.