sendil kumar
New member
- Dealer Name
- Jio Fiber
- Company Name
- JIO Fiber
- Customer Care Number
- 18008969999
- Loss Amount
- 600
- Ratings
- Opposite Party Address
- Jio Fiber
Hi Team,
I am writing to formally escalate an unresolved billing issue that has been pending for over two months, despite multiple confirmations and commitments from your executives.
Timeline & Details:
I subscribed to Amazon Prime on September 12, 2025.
The Amazon Lite subscription was cancelled, and I received a cancellation confirmation email for the same.
Despite this, for September 2025, I was billed ₹1,977.82.
On September 18, 2025, I contacted your customer care and was informed that:
The September bill included Amazon Lite charges
Amazon Lite was already cancelled
A refund had been initiated and would be adjusted in the October 2025 billing cycle
However, in October 2025, I again received the full bill amount of ₹1,178.82, with no adjustment applied.
On October 21, 2025 at 3:39 PM, I contacted your team again. The executive acknowledged that the adjustment was missed and confirmed that:
The correction was processed
The payable amount would be revised to ₹379 within one hour
I was advised to recheck after 4:40 PM and proceed with payment
As of October 22, 2025 at 9:00 AM, the amount remained unchanged.
When I contacted your team again, the executive:
Refused to process the request
Incorrectly stated that since more than 40 days had passed, Amazon Lite could not be cancelled or adjusted
Refused to verify earlier call records or escalate the issue
Abruptly disconnected the call without providing any resolution or written confirmation
Additional Concern:
Even after the above, I contacted your support multiple times again, including Level 2 executives, who repeatedly confirmed that the refund would be adjusted in the December billing cycle. However, till date, no adjustment has been applied.
I would like to clearly state that:
I possess the Amazon Lite cancellation confirmation email
I also have call recordings of multiple executives, including Level 2 support, confirming that the refund would be adjusted
This issue is not about ₹600, but about incorrect commitments, lack of accountability, absence of a proper ticketing/escalation mechanism, and unprofessional behavior by certain executives
Request:
Immediate adjustment/refund of the Amazon Lite charges as already committed
Written confirmation of the resolution with a proper reference/ticket number
Assurance that this issue and the conduct involved will be reviewed to prevent recurrence
I request this issue to be treated with urgency and resolved without any further delays.
Regards,
I am writing to formally escalate an unresolved billing issue that has been pending for over two months, despite multiple confirmations and commitments from your executives.
Timeline & Details:
I subscribed to Amazon Prime on September 12, 2025.
The Amazon Lite subscription was cancelled, and I received a cancellation confirmation email for the same.
Despite this, for September 2025, I was billed ₹1,977.82.
On September 18, 2025, I contacted your customer care and was informed that:
The September bill included Amazon Lite charges
Amazon Lite was already cancelled
A refund had been initiated and would be adjusted in the October 2025 billing cycle
However, in October 2025, I again received the full bill amount of ₹1,178.82, with no adjustment applied.
On October 21, 2025 at 3:39 PM, I contacted your team again. The executive acknowledged that the adjustment was missed and confirmed that:
The correction was processed
The payable amount would be revised to ₹379 within one hour
I was advised to recheck after 4:40 PM and proceed with payment
As of October 22, 2025 at 9:00 AM, the amount remained unchanged.
When I contacted your team again, the executive:
Refused to process the request
Incorrectly stated that since more than 40 days had passed, Amazon Lite could not be cancelled or adjusted
Refused to verify earlier call records or escalate the issue
Abruptly disconnected the call without providing any resolution or written confirmation
Additional Concern:
Even after the above, I contacted your support multiple times again, including Level 2 executives, who repeatedly confirmed that the refund would be adjusted in the December billing cycle. However, till date, no adjustment has been applied.
I would like to clearly state that:
I possess the Amazon Lite cancellation confirmation email
I also have call recordings of multiple executives, including Level 2 support, confirming that the refund would be adjusted
This issue is not about ₹600, but about incorrect commitments, lack of accountability, absence of a proper ticketing/escalation mechanism, and unprofessional behavior by certain executives
Request:
Immediate adjustment/refund of the Amazon Lite charges as already committed
Written confirmation of the resolution with a proper reference/ticket number
Assurance that this issue and the conduct involved will be reviewed to prevent recurrence
I request this issue to be treated with urgency and resolved without any further delays.
Regards,