Aditya Pratap singh
New member
- Dealer Name
- B.k trader Goarkhpur
- Company Name
- Boat
- Product Name
- Boat lunar orb smart watch
- Customer Care Number
- 022-6918-1920
- Loss Amount
- 1550
- Ratings
- Opposite Party Address
- Imagine Marketing Limited
Unit No. 204 & 205, 2nd Floor,
D-Wing & E-Wing, Corporate Avenue,
Andheri Ghatkopar Link Road,
Andheri (East), Mumbai – 400093,
Maharashtra, India
I had raised a WARRANTY CLAIM for my boAt product due to a defect. After verification, boAt approved my warranty claim and OFFERED A REPLACEMENT, which I accepted.
However, when the replacement package was delivered, the box was factory sealed but COMPLETELY EMPTY. There was NO PRODUCT inside. Only a charging cable and cardboard particles were present in the box.
I immediately informed boAt customer support about this serious issue. It has now been more than 8 days, but there is still NO resolution.
Despite multiple follow-ups, I keep receiving the same repeated responses such as:
- “Your case is under investigation”
- “It has been escalated”
- “Our team will do the needful on priority”
But till date:
• No written investigation update shared
• No escalation details provided
• No replacement confirmation
• No clear resolution timeline
Receiving an EMPTY BOX in a WARRANTY REPLACEMENT is a very serious matter and clearly indicates negligence and deficiency in service under the Consumer Protection Act, 2019.
Repeated delays and vague replies are causing mental harassment.
I request immediate intervention for:
1) Immediate replacement of the product, OR
2) Full refund
All supporting proofs such as warranty claim details, emails, delivery details, and communication records are available and can be submitted if required.
Kindly take this complaint seriously and assist in resolving the matter at the earliest.
However, when the replacement package was delivered, the box was factory sealed but COMPLETELY EMPTY. There was NO PRODUCT inside. Only a charging cable and cardboard particles were present in the box.
I immediately informed boAt customer support about this serious issue. It has now been more than 8 days, but there is still NO resolution.
Despite multiple follow-ups, I keep receiving the same repeated responses such as:
- “Your case is under investigation”
- “It has been escalated”
- “Our team will do the needful on priority”
But till date:
• No written investigation update shared
• No escalation details provided
• No replacement confirmation
• No clear resolution timeline
Receiving an EMPTY BOX in a WARRANTY REPLACEMENT is a very serious matter and clearly indicates negligence and deficiency in service under the Consumer Protection Act, 2019.
Repeated delays and vague replies are causing mental harassment.
I request immediate intervention for:
1) Immediate replacement of the product, OR
2) Full refund
All supporting proofs such as warranty claim details, emails, delivery details, and communication records are available and can be submitted if required.
Kindly take this complaint seriously and assist in resolving the matter at the earliest.
