Died flies in packet of Kwality Kreamy magic bread roll

[Dhiraj Kishore sonaria]

Dealer Name

Kwality

Company Name

KWALITY CONFECTIONERS & BAKERS (INDIA) PVT LTD

Product Name

Kwality Kreamy magic Bread Roll

Customer Care Number

9833264444

Loss Amount

7500000

Ratings

1.00 star(s)

Opposite Party Address

122,Azmi Compound,Khairani Road,Near Sakinaka Police Station,Sakinaka,Andheri(E) ,Mumbai -400072,Maharashtra ,India.

Dear team ,
Today morning I have purchased Kwality Kreamy magic bread roll 2 pcs from grocery shop in ambernath west Sarvodaya Nagar area , jhambul road ,
When I opened one of the packet I found that 7-8 died flies sticked to bread which is very dangerous for life if any kid or adult if consumed .
Please look into the matter on serious note as this incident has created much more trauma depression to me & my family due to this .

 

[TeamMember]

Hello @Dhiraj Kishore sonaria

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we suggest you to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:

1. Index – A list of all enclosures/documents attached.
2. Memo of Parties – Details of the complainant(s) and respondent(s).
3. Affidavit – A sworn statement verifying the contents of the complaint.
4. List of Events / Chronology – A timeline of key events related to the issue.
5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

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Supporting Judgment:​

Maharashtra - Additional DCF, Thane - Parle Product Pvt. Ltd. V/S Mr. Mohammed Zuber Sheikh

The case of the complainant in short is that the opposite party Nos. 1 and 2 are the manufacturer of Parle G Biscuit while opposite party No.3 is the retailer of various products including Parle G. Biscuits. The Complainant had purchased packet of Parle G Biscuits worth Rs 25/- from opposite party No.3. However the worms / insects /foreign particles were found in the said biscuits. The biscuits purchased by him were unhygienic and were not safe for human consumption. The opposite parties supplied defective goods which amount to deficiency in service on their part. He suffered mental agony due to deficiency in service on the part of opposite party and therefore filed present complaint. He prayed to direct opposite parties to pay Rs 5,00,000/- towards compensation damages for mental torture / pain caused to him and his family due to deficiency in service on their part, and Rs 50,000/- towards cost of the litigation.

Order:

1. Pay to the Complainant a sum of Rs 25,000/-( Rs Twenty Five Thousand only ) towards compensation for mental agony.
   
   
2. pay to the Complainant a sum of Rs.10,000/- ( Rupees Ten thousand only ) towards cost of litigation.

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We can assist you by:

• Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
• Uploading and filing the complaint on the Consumer Forum website on your behalf
• Guiding you through the hearing process and next steps

If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks