Delivery of damaged product by Flipkart five times on online purchase of 595 Litre LG side by side Refrigerator during period 29 Oct 2024-8 May 2025

A

Anil Verma

New member
Seller Name
Flipkart -Omni TechRetail
Company Name
Flipkart -Omni TechRetail
Product Name
LG 595 L Direct Cool Side By Side Refrigerator
Website Name
https://www.flipkart.com
Customer Care Number
Flipkart App
Loss Amount
6000
Ratings
1.00 star(s)
Opposite Party Address
Flipkart online shopping
Respected Sir/Madam,

Request your help here to take strict penalty action against flip kart and help me compensate for continuous cancellation of 595 Litre LG side by side Refrigerator costing INR 1,19,789/- where the seller has been repeatedly sending the same damaged product on every time re-order of same model product. I have done countless call to customer care explaining the situation and requesting to address the issue which was promised to me to provide good quality product. However, every time it ended up in same situation of cancellation of order due to damaged product being delivered. This has resulted in blocking my amount for last seven months approx. and caused me mental tension and frustration. On each and every order raised I have to follow-up with Flipkart customer care and explain them the situation resulting in no solution and only frustration and anger. Also considering this amount was invested in Fixed Deposit could have generated interest of INR 5000 to INR 6000.
Below are the dates when order was placed and cancelled for the period
Order placed - 29th Oct 2024 Order cancelled - 3rd Nov 2024
Order placed - 09th Nov 2024 Order cancelled - 14th Nov 2024
Order placed - 10th Apr 2025 Order cancelled - 16th Apr 2024
Order placed - 20th Apr 2025 Order cancelled - 27th Apr 2025
Order placed - 06th May 2025 Order cancelled - 8th May 2025 (Amount yet to be credited to my account expected by 16th May 2025)

Attaching support of order placed details and video of damage product repeatedly being delivered.
 

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Hello @Anil Verma

We are extremely sorry to hear about the inconvenience and repeated disappointment you have faced due to the delivery of damaged LG 595 Litre Side-by-Side Refrigerators on five separate occasions through Flipkart. This certainly amounts to a gross deficiency in service and negligence on the part of the seller and the platform.

📝 Summary of Your Complaint​

  • Product: LG 595 L Direct Cool Side By Side Refrigerator
  • Purchase Date: October 29, 2024
  • Retailer: Omni TechRetail
  • Issue Reported: Continuous cancellation of 595 Litre LG side by side Refrigerator
  • Customer Complaint Number: N/A
  • Resolution Offered: N/A
  • Customer's Expectation: N/A.
According to your complaint, you've ordered the LG 595 Litre Side-by-Side Refrigerator five times between October 29, 2024, and May 8, 2025, each time receiving a damaged product. Despite numerous communications with Flipkart's customer service, the issue remains unresolved, causing significant inconvenience and financial strain.

As per the Consumer Protection Act, 2019, every consumer has the right to receive goods that are free from defects and delivered in a satisfactory condition. Repeated delivery of damaged products is a clear violation of these rights.

✅ Recommended Actions​

  1. Contact Flipkart Again: Reach out to Flipkart's customer support with a detailed account of the issue, referencing previous communications and emphasizing the repeated nature of the problem.

  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Flipkart inadequate response, and your demand for resolution.
    • Compensation for mental agony and harassment.
    • Compensation of ₹200,000 (or suitable amount) for repeated harassment.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  3. File a Complaint with the Consumer Forum:

​

⚖️ Legal Precedents​

One of our client filed a case against flipkart and get 215000/-.

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03 December 2024
Andhra Pradesh - Krishna at Vijaywada - FLIPKART INTERNET PVT. LTD., V/S SYED ATAUL REHAMAN BASHA

The Brief Facts of the complaint are: that the complainant has placed an order Realme 108 cm Smart Android TV with Android 11-2022 Model IMEI No. 01CFTV438220500885, on 4" June,2023, order ID: OD328270283649617100, invoice No. FAMT052400203630 and paid Rs.21,499/- (Rupees Twenty-One Thousand Four Hundred and Ninety-Nine only) to the opposite party. The complainant has stated that he received the product on 5" June 2023 and the installation was done on 8" June, 2023 by Realme service personnel, during installation, the Realme service team identified a defect in the TV display and they documented the defect through videos and photographs and advised the complainant to initiate an exchange, the complainant contacted the opposite party's concern for return refund request and Realme customer service informed the complainant that the invoice IMEI number and TV IMEI number did not match, the opposite party representatives failed to provide a resolution and closed the complaint unilaterally without informing the complainant. Despite repeated efforts to resolve the issue through multiple telephonic and email communications but the opposite party has not provided a replacement or refund, for that the complainant issued a legal notice through “Online Legal India” on 12" June,2023, the opposite party received the notice on 17" June,2023 but did not respond or not taken any action to resolve the said issue, the complainant alleged negligence and accuses the opposite party of engaging in unfair trade practices and providing poor service, causing unnecessary mental stress and financial loss to the complainant , further claims that the opposite party failed to provide proper service despite receiving full payment for the product amounting to deficiency in service under the Consumer Protection Act,2019, hence the complainant has been constrained to file the present complaint against the opposite parties in order to refund an amount of Rs. 21,499/- (Rupees Twenty-One Thousand Four Hundred and Ninety-Nine only), Rs.40,000/- (Rupees Forty Thousand only) towards compensation as well as Rs.10,000/- (Rupees Ten Thousand only) towards litigation expenses.

FLIPKART INTERNET PVT. LTD., V/S SYED ATAUL REHAMAN BASHA - Consumer Court Case - 2024-12-03

Consumer Court Case against FLIPKART INTERNET PVT. LTD., V/S SYED ATAUL REHAMAN BASHA - Consumer Court Case against - FLIPKART INTERNET PVT. LTD.,
www.consumercourt.in www.consumercourt.in


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
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Note:
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Regards,
Support Team
 
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