Delivered Product with wrong Price

[pkvhsp]

Website Name

https://in.puma.com/in/en

Loss Amount

2000

Ratings

2.00 star(s)

I placed an order (PUMA India) for a product priced at Rs.9999, but upon delivery, I received an item with a price tag of Rs.7999. after several mails no solution has been provided.

 

[TeamMember]

Hello @pkvhsp Ji,

Have you received any reply from PUMA ??
Even if no solution was provided...

 

[pkvhsp]

every time different excuse on call but no solution..

 

[admin]

Hello @pkvhsp
Send an E-Mail to the PUMA customer care, and ask them to reply only on the E-Mail not over the call.

Wait for their reply..

 

[pkvhsp]

they reply on email on 23/11/2024 as "With regards to your concern, we are actively working on your concern. Rest assured, we will provide you with an update at the earliest." after that no response.
email sent to <info@puma.com>, <customercareindia@puma.com>,

ceo.india@puma.com

 

[admin]

they reply on email on 23/11/2024

Okay, wait for next 4-5 days, may be they will provide any solution..

 

[pkvhsp]

Today I received a call from PUMA customer care, and they explained that the material was manufactured in May 2024. They also mentioned that the price has increased, but we cannot change the packaging. Is it acceptable?

 

[admin]

Is it acceptable?

Its all upto you,

Whether you want to file a case in Consumer Forum or Not !

 

[pkvhsp]

What is the procedure to file a case? Pl share.

 

[TeamMember]

The process is very simple, you need to create an account in Consumer Commission E-Filing Application

After the verification, you need to upload 4 main files and supporting files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events

And supporting documents like Addhar Card, Jobsheets, Bills etc... (Depending upon the Event file)

The forum will review your case and files and update you accordingly.

In Consumer Forum, your documentation part should be strong.

If still have a question feel free to contact us again..

Thanks