anilhajela
New member
- Seller Name
- LittleBox India
- Company Name
- Littlebox India Marketing Private limited
- Product Name
- Apparel - 'Navy Blue' Business Suit Jacket and Pant
- Customer Care Number
- NA
- Loss Amount
- 2168
- Ratings
- Opposite Party Address
- 88, Mardanpur JNP, Punjabi Colony, Sadar Jaunpur, UP - 222001 Jaunpur Unnao- 222001 Uttar Pradesh
I placed an order for a 'Navy Blue' Blazer + Trouser suit for my spouse on August 11th, 2025 - Order No. 1302295 and made the requisite payment for which the Company responded promptly with a WhatsApp message the same day acknowledging the transaction. The Company on its Website affirms dispatch not later than 7 days although at the time of booking got a prompt stating that the item would be dispatched within 48 hours.
With the articles still remaining undelivered and no information on dispatch, on August 18th sent a WhatsApp reminder which was responded promptly with an automated message with a dropdown menu. Selected the option to track my order and raised a query which was responder to with a curt message "Your order is currently being processed for dispatch. We will send you a notification with tracking details soon!" The same message further stated: "Expected Date of Dispatch:-2025-08-22 The item will be dispatched in the next 96 hrs."
On August 20th, 2025, I get a message from 'DELHIVERY' that the article has been shipped and would be delivered by August 21, 2025.
On receiving the article and opening it realized that not only was it 'COBALT BLUE' inn Color instead of Navy Blue but also of a substandard seemingly old material.
Raised a ticked for cancellation and was once again auto directed through a drop-down Menu option after responding to which got a message "You are currently in the queue and your request is important to us. we are working diligently to assist you as quickly as possible, and we appreciate your patience! (4.12pm) Simultaneously, 'We are sorry to hear that you are up for a cancellation against the order. We are transferring your chat to the next available executive who will be able to assist you better with the cancellation request. Your patience on the same is appreciated." (4.12 pm).
Waited patiently and finally at 4.31pm sent a terse message!
Got a revert at 11.28pm " Kindly share photos of the product with brand tags and invoice' which were shared at 11.45 am next day. only to be reverted with a similar automated message " You are currently in the queue.........appreciate your patience!' (11.45 am)
At 5.57 pm received a message that a pickup has been arranged for the credit voucher! saw it later and reverted stating specifically that I did not require a credit voucher but a COMPLETE REFUND but till date the Company is silent on the REFUND.
After the experience, am not willing to DO ANY BUSINESS WITH THE COMPANY and NEED A FFULL REFUND rather than a CREDIT VOUCHER!
Am wary that returning the article would hamper the evidence that I have (except for the Photographs) but, am left with veryy little choice.
Hence this complaint.
Thanking you in anticipation
With the articles still remaining undelivered and no information on dispatch, on August 18th sent a WhatsApp reminder which was responded promptly with an automated message with a dropdown menu. Selected the option to track my order and raised a query which was responder to with a curt message "Your order is currently being processed for dispatch. We will send you a notification with tracking details soon!" The same message further stated: "Expected Date of Dispatch:-2025-08-22 The item will be dispatched in the next 96 hrs."
On August 20th, 2025, I get a message from 'DELHIVERY' that the article has been shipped and would be delivered by August 21, 2025.
On receiving the article and opening it realized that not only was it 'COBALT BLUE' inn Color instead of Navy Blue but also of a substandard seemingly old material.
Raised a ticked for cancellation and was once again auto directed through a drop-down Menu option after responding to which got a message "You are currently in the queue and your request is important to us. we are working diligently to assist you as quickly as possible, and we appreciate your patience! (4.12pm) Simultaneously, 'We are sorry to hear that you are up for a cancellation against the order. We are transferring your chat to the next available executive who will be able to assist you better with the cancellation request. Your patience on the same is appreciated." (4.12 pm).
Waited patiently and finally at 4.31pm sent a terse message!
Got a revert at 11.28pm " Kindly share photos of the product with brand tags and invoice' which were shared at 11.45 am next day. only to be reverted with a similar automated message " You are currently in the queue.........appreciate your patience!' (11.45 am)
At 5.57 pm received a message that a pickup has been arranged for the credit voucher! saw it later and reverted stating specifically that I did not require a credit voucher but a COMPLETE REFUND but till date the Company is silent on the REFUND.
After the experience, am not willing to DO ANY BUSINESS WITH THE COMPANY and NEED A FFULL REFUND rather than a CREDIT VOUCHER!
Am wary that returning the article would hamper the evidence that I have (except for the Photographs) but, am left with veryy little choice.
Hence this complaint.
Thanking you in anticipation