abhi937266
New member
- Model
- Royal Enfield Hunter 350
- Dealer Name
- Bull menn
- Company Name
- Royal Enfield
- Customer Care Number
- 088796 59837
- Loss Amount
- 25000
- Ratings
- Opposite Party Address
- Bhandari square, 14, Trichy Rd, opp. Coimbatore Stock Exchange Ltd., Kothari Layout, Coimbatore, Tamil Nadu 641005
Dear Sir,
I wish to express my concerns regarding the Royal Enfield dealers in Ramanathapuram, Coimbatore, Tamil Nadu, and I would like to lodge a formal complaint for several reasons:
1. We placed an order for a Royal Enfield Hunter 350 on March 6, 2025, and received a receipt stating that the vehicle would be delivered by March 23 at the latest.
2. Despite their assurance that delivery would take a maximum of 3 weeks and 3 days—by March 23—we were met with various excuses as the deadline approached, and they failed to fulfill their promise.
3. Initially, we booked the base model of the Hunter 350, which the dealership claimed was available on March 5, 2025, as per our booking receipt. However, after our loan amount was credited to their account on March 15, we were informed that the bike was no longer available and were pressured to choose a higher model at an additional cost of Rs 23,000, which we declined. We requested to cancel our booking and receive a refund of Rs 5,000. Subsequently, they claimed they could source the same model from other showrooms and provided a new delivery date of March 24. On that day, they informed us that because we were not residents of Tamil Nadu, we needed to file a notarized document costing Rs 4,000, which we refused. Instead, we managed to file it ourselves for Rs 1,500 and submitted the document to their branch. They assured us that all formalities were completed and promised delivery by March 28.
On March 28, we attempted to contact them by phone but received no response until 2:30 PM, when they informed us that acquiring a 2-year roadside assistance package was now mandatory due to a new company policy. This matter was further disputed during our visit to the dealership. Our frustrations culminated in a meeting with the General Manager on April 1, who ultimately agreed to deliver the vehicle on April 2, and it was finally delivered that day.
After 27 days of waiting, we received our vehicle, but the prolonged delay and unfulfilled promises reflect a lack of responsibility on their part. Additionally, we made multiple trips to the dealership to address the delays, faced unresponsive phone lines, and had an overall disappointing experience as customers. It was disheartening to feel such a loss of hope and joy when purchasing something new, which is unacceptable. I have genuinely lost Rs 5,000, as well as endured significant emotional trauma throughout this ordeal.now I request maximum compensation of Rs 25000 because for pain which I gone through.
Sincerely,
Abhilash and Monisha
I wish to express my concerns regarding the Royal Enfield dealers in Ramanathapuram, Coimbatore, Tamil Nadu, and I would like to lodge a formal complaint for several reasons:
1. We placed an order for a Royal Enfield Hunter 350 on March 6, 2025, and received a receipt stating that the vehicle would be delivered by March 23 at the latest.
2. Despite their assurance that delivery would take a maximum of 3 weeks and 3 days—by March 23—we were met with various excuses as the deadline approached, and they failed to fulfill their promise.
3. Initially, we booked the base model of the Hunter 350, which the dealership claimed was available on March 5, 2025, as per our booking receipt. However, after our loan amount was credited to their account on March 15, we were informed that the bike was no longer available and were pressured to choose a higher model at an additional cost of Rs 23,000, which we declined. We requested to cancel our booking and receive a refund of Rs 5,000. Subsequently, they claimed they could source the same model from other showrooms and provided a new delivery date of March 24. On that day, they informed us that because we were not residents of Tamil Nadu, we needed to file a notarized document costing Rs 4,000, which we refused. Instead, we managed to file it ourselves for Rs 1,500 and submitted the document to their branch. They assured us that all formalities were completed and promised delivery by March 28.
On March 28, we attempted to contact them by phone but received no response until 2:30 PM, when they informed us that acquiring a 2-year roadside assistance package was now mandatory due to a new company policy. This matter was further disputed during our visit to the dealership. Our frustrations culminated in a meeting with the General Manager on April 1, who ultimately agreed to deliver the vehicle on April 2, and it was finally delivered that day.
After 27 days of waiting, we received our vehicle, but the prolonged delay and unfulfilled promises reflect a lack of responsibility on their part. Additionally, we made multiple trips to the dealership to address the delays, faced unresponsive phone lines, and had an overall disappointing experience as customers. It was disheartening to feel such a loss of hope and joy when purchasing something new, which is unacceptable. I have genuinely lost Rs 5,000, as well as endured significant emotional trauma throughout this ordeal.now I request maximum compensation of Rs 25000 because for pain which I gone through.
Sincerely,
Abhilash and Monisha
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