Bike DEFICIENCY OF SERVICE by HSRP and Bolt Motorcycles

DYTA SIVA KUMAR

New member
Model
BULLET CROME 500 CC
Dealer Name
BOLT MOTORCYLES LLP - ROHINI LAYOUT - MADHAPUR - TELANGANA - HYDERABAD
Company Name
ROYAL ENFILED
Loss Amount
50000
Ratings
1.00 star(s)
Opposite Party Address
Bolt Motorcycles LLP , Plot No. 30, Sy. No. 64, 1-99, 64/30, Rohini Layout Road, Madhapur, Hyderabad -500081 .
s per the Press Statement issued by CHIEF MINISTER OF TELANGANA and the Initiative Taken by Telangana Government regarding Mandatory Fixing of HIGH SECURITY NUMBER PLATE to all the Vehicles in Telangana , we have booked for HSRP number plate for our BULLET MOTOR CYCLE ( TS-07-FX-1682) on the website suggested by TELANGANA GOVERNEMNT - SIAM.IN ( Society of Indian Automobile Manufacturers and the service provider “ ROSMERTA SYSTEMS LIMITED have taken our booking in which we paid a sum of Rs.466.10 .

We tried to get the HSRP Delivered to our Residence , but this was not allowed and it was supposed to be INSTALLED at a Dealer only , and rightly so - as this can be misused. As can be seen from the below cost , the Fitment / Installation has already been paid by us and i have accordingly opted for Bolt Motorcycles LLP , Plot No. 30, Sy. No. 64, 1-99, 64/30, Rohini Layout Road, Madhapur, Hyderabad -500081 . Once i got confirmation about the receipt of my HSRP at Bolt Motors - Madhapur , i visted them and requested them to Install / Fit the same ..

To my utter shock and disbelief , they refused to instal / fit the same with a shocking reason that they dont have a Screw Driver and HANDED OVER the HSRP to me , defeating the purpose of security features created by TELANGANA GOVERNMENT - If this was the option of Home Delivery available to me while booking the HSRP i would have opted for Home Delivery .

It is pertinent to mention that I HAVE ALREADY PAID for Installation WHICH I HAVE CLEARLY TOLD THE BOLT MOTORS MADHAPUR persons , yet they refused to fit and suggested me to get this INSTALLED / FITTED in a Road Side vendor.

This is A CLEAR DEFICIENCY OF SERVICE on the part of Rosmerta / Bolt Motors and in blatant violation of security features of TELANAGAN GOVERNEMNT TRANSPORT DEPARTMENT.

I hereby want to bring this to the Notice to the TELANGANA GOVERNMENT and also all officials concerned with this very important Initiative being completely bypassed , so that in future the citizens are not deprived of this service..

I also demand that the Installation Charges / Fitment charges be refunded to me ( Including GST on the Same ) collected by ROSMERTA and also pay damages of Rs.50000/- for physical and Mental Torture . I am herewith attaching the Screen shot of booking done by me and the same is reproduced below

With Regards
Dyta Siva Kumar
 

Attachments

Hello @DYTA SIVA KUMAR

I'm sorry to hear about the difficulties you've encountered with the installation of the High Security Registration Plate (HSRP) for your Royal Enfield Bullet Chrome 500 CC. Based on the details you've provided, it appears that there has been a deficiency in service by both Rosmerta Systems Ltd. and Bolt Motorcycles LLP.

📝 Summary of Your Complaint​

  • Vehicle: Royal Enfield Bullet Chrome 500 CC (TS-07-FX-1682)
  • HSRP Booking: Booked through SIAM.in, as per Telangana Government guidelines
  • Service Provider: Rosmerta Systems Ltd.
  • Installation Dealer: Bolt Motorcycles LLP, Madhapur, Hyderabad
  • Issue: Despite paying ₹466.10 (including installation charges), Bolt Motorcycles refused to install the HSRP citing lack of tools and handed over the plate to you, instructing you to get it installed elsewhere.

⚖️ Understanding Deficiency in Service​

Under Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, and manner of performance required by law or contract. In your case, the refusal to install the HSRP, despite having paid for the service, constitutes a clear deficiency in service.


✅ Recommended Actions​

  1. Document All Evidence:
    • Retain all receipts, booking confirmations, and any communication with Rosmerta Systems Ltd. and Bolt Motorcycles LLP.
    • Keep the photographs and any other evidence related to the incident.
  2. File a Complaint with the National Consumer Helpline (NCH):
    • Visit the NCH website to lodge your complaint.
    • Provide all relevant details and supporting documents.
  3. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, BOLT MOTORCYLES's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  4. File a Complaint with the Consumer Forum:

📌 Additional Tips​

  • Avoid Unauthorized Installations: Installing the HSRP through unauthorized vendors may lead to non-compliance with government regulations.
  • Follow Up Regularly: Maintain regular communication with the concerned parties and keep records of all interactions.

⚖️ Legal Precedents​

08 Oct 2021
Uttarakhand - Hardwar - Link Utsav HSRP Pvt. Ltd. V/S Madhukar
Madhukar filed a case against Link Utsav HSRP Pvt. Ltd. in the Hardwar Consumer Forum. Consumer Forum directed the HSRP to install the High Security Number Plate with one month and directed to pay Rs. 10000/- to the complainant.


1746675849149.png

16 Feb 2019
Uttarakhand - Hardwar - Link Utsav HSRP Pvt. Ltd. V/S Ranveer Sharma

Ranveer Sharma filed a case against Link Utsav HSRP Pvt. Ltd. in the Hardwar Consumer Forum. Consumer Forum directed the HSRP to install the High Security Number Plate with one month and directed to pay Rs. 10000/- to the complainant.

1746675897704.png





Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.



Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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