Likhitha G
New member
- Company Name
- Burger King https://www.burgerking.in/
- Product Name
- BK Fusion Shake (made with kitkat)
- Loss Amount
- 177
- Ratings
I, Likhitha G, resident of Bengaluru, wish to file a complaint against Burger King, Electronic City Branch, Bengaluru regarding gross deficiency in service and unfair trade practice.
Order Details:
Order Number: #2020
Date of Order: 24 Dec 2025, 10:10 PM IST
Item Ordered: BK Fusion Shake (made with KitKat) - Value: ₹176.40
Item Received: Plain ice cream with KitKat (worth approx. ₹70)
Phone Number Associated: 8247415266
Store Contact Number: 8655359626
Issue Summary:
On 24 Dec 2025, 10:10 PM IST, I placed an order for a BK Fusion KitKat shake priced at ₹176.40 through Burger King's ordering platform. However, upon delivery, I received an incorrect item, a plain ice cream with KitKat topping valued at approximately ₹70.
I immediately raised complaints through multiple channels:
Raised complaints on Burger King's official platform (complaint IDs attached)
Sent multiple emails to their customer support
Attempted to contact the store manager at Electronic City branch repeatedly for two consecutive days at 8655359626
Also tried reaching the store directly
Despite my persistent efforts, I have received:
No refund
No call back
No reply to emails
No response from branch manager
Documents Attached:
Images of the incorrect item received
Screenshots of complaint IDs raised
Order confirmation/details
Relief Sought:
I request the Honorable Forum to direct Burger King to:
Refund the full amount of ₹176.40
Compensate for the deficiency in service and harassment caused
Take corrective action against the erring branch for ignoring customer complaints
I have attached all relevant documents for your reference.
Thank you for your consideration.
Sincerely,
Likhitha G
+91 8247415266
Order Details:
Order Number: #2020
Date of Order: 24 Dec 2025, 10:10 PM IST
Item Ordered: BK Fusion Shake (made with KitKat) - Value: ₹176.40
Item Received: Plain ice cream with KitKat (worth approx. ₹70)
Phone Number Associated: 8247415266
Store Contact Number: 8655359626
Issue Summary:
On 24 Dec 2025, 10:10 PM IST, I placed an order for a BK Fusion KitKat shake priced at ₹176.40 through Burger King's ordering platform. However, upon delivery, I received an incorrect item, a plain ice cream with KitKat topping valued at approximately ₹70.
I immediately raised complaints through multiple channels:
Raised complaints on Burger King's official platform (complaint IDs attached)
Sent multiple emails to their customer support
Attempted to contact the store manager at Electronic City branch repeatedly for two consecutive days at 8655359626
Also tried reaching the store directly
Despite my persistent efforts, I have received:
No refund
No call back
No reply to emails
No response from branch manager
Documents Attached:
Images of the incorrect item received
Screenshots of complaint IDs raised
Order confirmation/details
Relief Sought:
I request the Honorable Forum to direct Burger King to:
Refund the full amount of ₹176.40
Compensate for the deficiency in service and harassment caused
Take corrective action against the erring branch for ignoring customer complaints
I have attached all relevant documents for your reference.
Thank you for your consideration.
Sincerely,
Likhitha G
+91 8247415266