- Seller Name
- MYTHANGLORYRetail
- Company Name
- Flipkart
- Product Name
- MOTOROLA Edge 60 Fusion 5G (PANTONE Amazonite, 256 GB) (8 GB RAM)
- Website Name
- Flipkart.com
- Customer Care Number
- 447178300
- Loss Amount
- 3500
- Ratings
- Opposite Party Address
- Flipkart's main office in India is its headquarters, located at Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103, Karnataka, India
I ordered a Motorola Edge 60 Fusion 5G (PANTONE Amazonite, 256GB, 8GB RAM) mobile phone from Flipkart on 2nd October 2025, using my credit card. The total amount paid was ₹19,265.
Order Id: OD335626433882507100
Ordered from Account linked with mobile number: +91 6305341710
The order was initially scheduled for delivery on 3rd October 2025, which I rescheduled to 5th October 2025. Later, the Flipkart app showed that the product would be delivered by 6th October 2025, 4:25 PM.
However, the product was never delivered, and even by 8th October 2025, there was no update, no contact, and no communication from Flipkart. I contacted customer support multiple times through calls, chat, and email, but received no proper response.
After posting a complaint on Platform X (Twitter), Flipkart responded asking for 48 hours to resolve the issue. After the 48 hours passed, there was no update, and again they requested 24 more hours but failed to respond afterward. Later, the customer chat was disconnected, showing complete negligence.
Due to this delay and lack of accountability, I lost the limited-time offer benefit of ₹2,950, as the offer period ended during the delay. I finally cancelled the order on 12th October 2025, since the product was not delivered and no support was provided.
Flipkart informed me that the refund would be processed only almost 17th October 2025, meaning my money would be held for over 15 days without any justification. Furthermore, they refunding only ₹19,166, instead of the full ₹19,265, resulting in a short refund of ₹99 without explanation.
This entire experience has caused financial loss, mental stress, and inconvenience, and reflects deficiency in service, unfair trade practice, and poor customer support by Flipkart Internet Pvt. Ltd.
Order Id: OD335626433882507100
Ordered from Account linked with mobile number: +91 6305341710
The order was initially scheduled for delivery on 3rd October 2025, which I rescheduled to 5th October 2025. Later, the Flipkart app showed that the product would be delivered by 6th October 2025, 4:25 PM.
However, the product was never delivered, and even by 8th October 2025, there was no update, no contact, and no communication from Flipkart. I contacted customer support multiple times through calls, chat, and email, but received no proper response.
After posting a complaint on Platform X (Twitter), Flipkart responded asking for 48 hours to resolve the issue. After the 48 hours passed, there was no update, and again they requested 24 more hours but failed to respond afterward. Later, the customer chat was disconnected, showing complete negligence.
Due to this delay and lack of accountability, I lost the limited-time offer benefit of ₹2,950, as the offer period ended during the delay. I finally cancelled the order on 12th October 2025, since the product was not delivered and no support was provided.
Flipkart informed me that the refund would be processed only almost 17th October 2025, meaning my money would be held for over 15 days without any justification. Furthermore, they refunding only ₹19,166, instead of the full ₹19,265, resulting in a short refund of ₹99 without explanation.
This entire experience has caused financial loss, mental stress, and inconvenience, and reflects deficiency in service, unfair trade practice, and poor customer support by Flipkart Internet Pvt. Ltd.
Relief Sought:
- Direct Flipkart Internet Pvt. Ltd. to refund the remaining ₹99 immediately.
- Direct Flipkart to pay ₹3,000 towards financial loss and credit card charges.
- Direct Flipkart to pay ₹10,000 as compensation for mental agony, harassment, and inconvenience caused due to negligence.
- Direct Flipkart to issue a written apology for the delay and poor handling of the issue.
- Pass any other order the Hon’ble Commission deems fit in the interest of justice.
