DimpalkumarJogatar
New member
- Dealer Name
- Eureka Forbes Limited
- Company Name
- Eureka Forbes Limited
- Product Name
- Aquaguard Superb UV+UF+SS
- Customer Care Number
- 0250 2345938
- Loss Amount
- 8399
- Ratings
I am the Complainant and a consumer of Eureka Forbes Limited. I purchased an Annual Maintenance Contract (AMC) for my water purifier vide invoice dated 11.01.2024, valid from 11.01.2024 to 10.01.2027, after paying a total amount of ₹8,399/-.
During the validity of the AMC, my water purifier developed a fault and I registered a service complaint with Eureka Forbes. The complaint number is CM-170126-65203460. A technician visited my residence on 17.01.2026 and, after inspection, informed me that a part needed to be replaced in order to resolve the issue.
Despite repeated follow-ups with the service team of Eureka Forbes after the technician visit, no part replacement or repair has been carried out till date. The water purifier continues to remain non-functional, causing severe inconvenience and hardship, especially as the AMC clearly covers maintenance, repair, and replacement of parts.
The failure of Eureka Forbes to resolve the issue despite a valid AMC and repeated follow-ups amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019. I have suffered mental harassment, inconvenience, and loss of time due to the negligence and inaction of the Opposite Party.
I therefore request this Hon’ble Commission to direct the Opposite Party to either:
Repair the water purifier and replace the defective part immediately at no extra cost under the AMC, along with appropriate compensation for mental harassment and litigation costs.
During the validity of the AMC, my water purifier developed a fault and I registered a service complaint with Eureka Forbes. The complaint number is CM-170126-65203460. A technician visited my residence on 17.01.2026 and, after inspection, informed me that a part needed to be replaced in order to resolve the issue.
Despite repeated follow-ups with the service team of Eureka Forbes after the technician visit, no part replacement or repair has been carried out till date. The water purifier continues to remain non-functional, causing severe inconvenience and hardship, especially as the AMC clearly covers maintenance, repair, and replacement of parts.
The failure of Eureka Forbes to resolve the issue despite a valid AMC and repeated follow-ups amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019. I have suffered mental harassment, inconvenience, and loss of time due to the negligence and inaction of the Opposite Party.
I therefore request this Hon’ble Commission to direct the Opposite Party to either:
Repair the water purifier and replace the defective part immediately at no extra cost under the AMC, along with appropriate compensation for mental harassment and litigation costs.