"Defective Samsung 990 Pro SSD 1TB – Serial No. Mismatch & Missing Parts"

Lalitgavi

Lalitgavi

New member
Seller Name
CLICKTECH RETAIL PRIVATE LIMITED
Company Name
CLICKTECH RETAIL PRIVATE LIMITED
Product Name
Samsung 990 PRO SSD 1TB PCIe 4.0 M.2 Internal Solid State Drive
Website Name
amazon.in
Customer Care Number
1800-3000-9009
Loss Amount
10799
Ratings
1.00 star(s)
Opposite Party Address
Name: CLICKTECH RETAIL PRIVATE LIMITED
Billing Address:
Building No. 5, BGR Warehousing Complex,
Near Shiv Sagar Hotel, Village Vahuli,
Bhiwandi, Thane,
MAHARASHTRA - 421302
GSTIN: 27AAJCC9783E1Z7
PAN: AAJCC9783E
On 13/06/2025, I ordered a Samsung 990 Pro SSD 1TB (₹10,799) from Amazon website, but when I opened the the box, found the the received item is defective product where the box serial number and SSD serial number do not match which is necessary for warranty, and 2 components are missing. I have already sent a legal notice via email, but no response has been received yet, so I need to file a complaint in the consumer court.


All supporting documents, unboxing video, and photographs are available here:

Google DriveLink: ssd990 pro – Google Drive
 

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Hello @Lalitgavi

Thank you for availing our professional services. We truly appreciate your trust in us to assist you with your Consumer Case matter with Amazon and CLICKTECH RETAIL PRIVATE LIMITED.

Please allow us some time, all the main case files are ready, We are working on Document File . Our team is currently working on it, and we will share them with you shortly.

Apart from this, we need to few more details,
  • That, you have shared the last emails you received from the Amazon Customer Care, but shared email is not clear.
Example:

1753095872450.png

Please whatsapp the clear PDF.
Thanks
 
Hello @Lalitgavi

Please download the document and follow steps.

1) Enter Password to open (Check WhatsApp).
2) Take Printout of all documents.
3) Notarize the Affidavit.
4) Sign all the documents. (View Video for Reference)


5) Scan all the documents.
6) Upload the documents on E-Jagriti portal.

If any question feel free to contact again.

Thanks.
 

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