Ashwin_2004
New member
- Dealer Name
- Lenovo
- Company Name
- Lenovo
- Product Name
- Lenovo LOQ 15IRX10
- Customer Care Number
- 18001219339
- Loss Amount
- 121914
- Ratings
- Opposite Party Address
- Unit-2, Survey No 19/1 & 19/2
Govenahalli,Nelamangala
Bangalore Rural Bangalore 562132
State code: KA(29)
Dear Sir/Madam,
Name: Ashwin
Serial: MP2STF9Y
Case Number: 2028801625
Product In warranty
Product Details:
Since the time of purchase, I have been facing multiple issues, such as automatic shutdown during usage, screen flickering, lagging, hanging, cursor freezing, overheating even under normal usage, and keyboard-related problems.
Initially, Lenovo support informed me that reinstalling the operating system would resolve the issue. I followed their instructions, but the problem was not resolved, and the same issues continued.
After this, Lenovo arranged multiple engineer visits:
Throughout this entire process, Lenovo repeatedly gave assurances, but failed to fulfil them by providing a permanent solution, even though I hold Lenovo Premier Care support.
I work remotely, and this laptop is my primary working device. The frequent shutdowns during work hours have caused serious inconvenience, loss of productivity, and mental stress.
I waited patiently for a long time, trusting Lenovo to resolve the issue. However, even after repeated follow-ups and multiple repairs within a short period of ownership, no satisfactory solution has been provided.
Considering the repeated failures, inconvenience caused, and the defective nature of the product, I see no option other than requesting a full refund.
I therefore request the concerned authorities to kindly intervene and direct Lenovo to provide a full refund, as the laptop is defective and unfit for regular and professional use.
I am willing to provide any additional details or documents if required.
Name: Ashwin
Serial: MP2STF9Y
Case Number: 2028801625
Product In warranty
Product Details:
- Brand: Lenovo
- Model: Lenovo LOQ 15IRX10
- Processor: 13th Gen Intel® Core™ i7-13650HX
- GPU: NVIDIA RTX 5060
- RAM: 32 GB
- Storage: 1 TB
Since the time of purchase, I have been facing multiple issues, such as automatic shutdown during usage, screen flickering, lagging, hanging, cursor freezing, overheating even under normal usage, and keyboard-related problems.
Initially, Lenovo support informed me that reinstalling the operating system would resolve the issue. I followed their instructions, but the problem was not resolved, and the same issues continued.
After this, Lenovo arranged multiple engineer visits:
- During the first visit, the engineer replaced the motherboard and assured me the issue would be solved.
- During the second visit, the RAM was replaced, stating this would fix the problem.
- During the third visit, the cooling fan was replaced.
Throughout this entire process, Lenovo repeatedly gave assurances, but failed to fulfil them by providing a permanent solution, even though I hold Lenovo Premier Care support.
I work remotely, and this laptop is my primary working device. The frequent shutdowns during work hours have caused serious inconvenience, loss of productivity, and mental stress.
I waited patiently for a long time, trusting Lenovo to resolve the issue. However, even after repeated follow-ups and multiple repairs within a short period of ownership, no satisfactory solution has been provided.
Considering the repeated failures, inconvenience caused, and the defective nature of the product, I see no option other than requesting a full refund.
I therefore request the concerned authorities to kindly intervene and direct Lenovo to provide a full refund, as the laptop is defective and unfit for regular and professional use.
I am willing to provide any additional details or documents if required.
