SivaGanesh
New member
- Website Name
- Amazon India
- Loss Amount
- 1537.00
- Ratings
Dear Sir/Madam,
I placed an order on Amazon.in with Order No. 402-0115559-2053954 for a weight board. The product was delivered to me on 1 November 2026, and it was damaged on arrival.
Amazon’s return policy gives 10 days for return/replacement of this item. When I tried to submit the return request through my account, the website displayed this message:
“Sorry, we cannot offer replacement at this moment. Please contact us for further assistance.”
No contact details were provided with this message, and I could not find any way to resolve the issue through the app or website. I have been prevented from using a return window I am entitled to.
I received a defective product, which is a deficiency in service and goods under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. An e-commerce entity is responsible for providing a working grievance redressal mechanism and for honoring its stated return policy.
My request:
I request resolution within 7 days. I have photos of the damaged product and its packaging, which I can share on request. If this is not resolved, I will pursue the matter through the National Consumer Helpline and the Consumer Commission.
Please acknowledge this complaint and share a reference/ticket number.
I placed an order on Amazon.in with Order No. 402-0115559-2053954 for a weight board. The product was delivered to me on 1 November 2026, and it was damaged on arrival.
Amazon’s return policy gives 10 days for return/replacement of this item. When I tried to submit the return request through my account, the website displayed this message:
“Sorry, we cannot offer replacement at this moment. Please contact us for further assistance.”
No contact details were provided with this message, and I could not find any way to resolve the issue through the app or website. I have been prevented from using a return window I am entitled to.
I received a defective product, which is a deficiency in service and goods under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. An e-commerce entity is responsible for providing a working grievance redressal mechanism and for honoring its stated return policy.
My request:
- Please arrange a pickup of the damaged product and issue a full refund of the order amount to my original payment method, or
- Provide a replacement of the same product in working condition, if you prefer.
I request resolution within 7 days. I have photos of the damaged product and its packaging, which I can share on request. If this is not resolved, I will pursue the matter through the National Consumer Helpline and the Consumer Commission.
Please acknowledge this complaint and share a reference/ticket number.
