Other Item D2H service Concern

G

GYK2692

New member
Dealer Name
D2H
Company Name
D2H
Product Name
D2H set top box
Customer Care Number
9902899028
Loss Amount
450
Ratings
3.00 star(s)
Opposite Party Address
D2H main office
1. My D2H showing continuous signal error. After put request, service technician visited but since 3 days necessary part (Set top Box) not changed, not getting any feedback & any call from service team.
2. As per customer care call, cost of set top box is 250 rs, but ground level service technician asking for 700 rs. Reason- New updated version box & old box also they want to keep with them.
Contradiction between what information we getting & ground level technician demanding from us.
Since 3 days after complaint issue yet not resolved, my D2H balance consuming day by day.
 
Hello @GYK2692

Before proceeding further, we recommend that you first send an email to the customer care department of the D2H service provider, clearly outlining your concerns and requesting to repair or replace the set top box.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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