Courier partner Delhivery unable to provide my parsal even after months of asking for it

[ritzi]

Dealer Name

vimlesh singh

Company Name

delhivery

Customer Care Number

8069856101

Loss Amount

35000

Ratings

1.00 star(s)

Opposite Party Address

d 47/88 ramapura luxa varanasi
mobile-8931801641

My name is Ritesh Kumar Singh and my tracking id is 272407025 and booking date18/12/2024,the delhivery person who booked my courier in delhi his name is vimlesh singh and his contact number is 9319767477 and the varanasi superviser name is upender-6306726732.Even after a month or so I still has not received my courier. Due to with my business is being affected and facing lots of loss . I have talked to there supervisers in varanasi and they say that it will be given to your address in a short amount of time but that time hasn't came for a month now, they delhivery people doesn't have any answer for it
total value of goods is 35000 and courier charge is3500 and suffer total loss till date 50000plus.
So I request the court to deal with them about my courier and help me receive it.

 

[TeamMember]

Dear @ritzi Ji,

We understand your concern regarding the undelivered parcel (Tracking ID: 272407025) booked on December 18, 2024, with Delhivery, resulting in significant business losses amounting to over ₹50,000. To address this issue, we recommend the following steps:

1. Formal Complaint to Delhivery: Draft a detailed complaint outlining the shipment details, the value of the goods, and the losses incurred due to the non-delivery. Send this complaint to Delhivery's customer support at customer.support@delhivery.com and their helpline at +91 8069856101. Ensure you retain copies of all communications for your records.
2. Legal Notice: If Delhivery fails to respond satisfactorily within a reasonable timeframe, consider sending a legal notice demanding the delivery of your parcel or compensation for the losses incurred.
3. Consumer Forum Complaint: Should the issue remain unresolved, you have the option to file a complaint with the Consumer Forum, citing deficiency in service and seeking compensation for the financial losses and inconvenience caused.

Please keep all relevant documents, including booking receipts, communication records, and any other pertinent information, as they will be essential for any legal proceedings.

For any legal assistance, you may contact us.
Thanks