Continuous Fake Delivery Attempts & Service Deficiency - Order ID WXWX3WZL9696V

[dinesh_dhanoki]

Seller Name

Guardian Healthcare Services Private Limited (GNC Seller) via CRED

Company Name

CRED (Dreamplug Technologies Pvt Ltd)

Product Name

GNC Pro Performance Creatine Monohydrate 250gm - Blueberry

Website Name

www.cred.club

Customer Care Number

080-6821-4444

Loss Amount

449

Ratings

1.00 star(s)

Opposite Party Address

CRED: No. 769 and 770, 100 Feet Road, 12th Main, HAL 2nd Stage, Indiranagar, Bengaluru, KA - 560038

Shadowfax: 1st Floor, Appek Building, 93/A, 4th B Cross Road, 5th Block, Koramangala, Bengaluru, KA - 560034

To,

The Grievance Officer, CRED
The Nodal Officer, Shadowfax
Complainant Details:
Name: Dinesh Dhanoki
Registered Email: dinesh.dhanoki@gmail.com
Mobile Number: +91 8149506863

Order Details:
Platform: CRED
Logistics Partner: Shadowfax
Tracking ID: SF2535805091661CRD
Order Date: January 13, 2026

Subject: Formal Complaint regarding Deficiency of Service, Mental Harassment, and Unfair Trade Practices.

Respected Sir/Madam,

I am filing this formal complaint regarding the gross negligence and deficiency in service provided by CRED (the platform) and Shadowfax (the logistics partner).

Despite placing a prepaid order on January 13, 2026, my package has not been delivered. The tracking history clearly shows a pattern of deceptive practices and false updates:

1. Repeated Fake Attempts: Since January 14, 2026, the tracking status is updated to "Out for Delivery" every day, followed by a false status update of "Delivery Attempt Failed" or "Uncontrollable Circumstances" later that same day.
2. Specific Dates of Failure:
   • Jan 14: Out for delivery -> Failed.
   • Jan 15: Out for delivery -> Failed (marked as "Uncontrollable circumstances").
   • Jan 16: Out for delivery -> Failed (marked as "Uncontrollable circumstances").
   • Jan 17: Out for delivery -> Failed (marked as "Uncontrollable circumstances").
3. No Actual Contact: The delivery agent has not called me, nor have they visited my location. I have been available at the delivery address throughout this entire period.
4. Lack of Support from CRED: I have contacted CRED support multiple times explaining this loop. However, I have received no tangible resolution or escalation, only generic responses asking me to "wait."

This behavior constitutes a Deficiency of Service under the Consumer Protection Act, 2019. The repeated false updates are causing me significant mental stress and wasting my time.

I hereby demand:

1. Immediate Delivery: The parcel must be delivered within 24 hours of this notice.
2. Action Against Courier: Strict action against the Shadowfax hub/agent responsible for falsifying delivery records.
3. Compensation: If the item is not delivered immediately, I request a full refund along with compensation for the harassment caused.

If this issue is not resolved immediately, I will be compelled to escalate this matter to the District Consumer Disputes Redressal Commission (Consumer Court) and file a case for unfair trade practices.

Sincerely,
Dinesh Dhanoki

 

[TeamMember]

Hello @dinesh_dhanoki

Please share the current status so that we can guide you accordingly.

Thanks