I am filing this complaint against AJIO (Reliance Retail Ltd.) because I am facing continuous harassment and unfair denial of return and refund despite following all instructions properly.
I placed orders on AJIO with Order IDs FN6584702426 and FN6584707432 for multiple dresses. When the products were delivered, I noticed serious issues with labeling. Some products were delivered without brand labels, and some had tag mismatch. I immediately informed the delivery person at the time of delivery that I did not want the products due to these issues. The delivery person advised me to contact AJIO customer care and create a return request from the app.
Within 30–50 minutes of delivery, I raised return requests and also called customer care multiple times. I sent emails on the same day and shared clear product images as requested by AJIO. I have not used any of the products and reported the issue immediately.
AJIO customer care accepted my concern and created return requests with IDs RT203545921, RT203545923, and RT203545924. They also raised internal complaint numbers COM00101002472, COM00101002477, and COM00101002482. I was told that pickup would be arranged and to wait for updates.
However, when pickup executives came, they refused to collect the products due to internal instructions such as tag mismatch or label issues, even though AJIO had already approved the returns. I contacted customer care repeatedly and was asked multiple times to wait, cancel, recreate requests, or send more emails. This process continued for several days and caused unnecessary stress and inconvenience.
After weeks of communication and after approving the return requests themselves, AJIO suddenly denied my return and refund stating that the products were delivered in intact condition. I want to clearly mention that I never claimed that the delivery partner damaged or tampered with the shipment. My only concern has always been about missing or incorrect brand labels on the products received.
I followed all AJIO instructions, reported the issue immediately, provided all requested proofs, and did not use the products. Despite this, AJIO has refused to resolve my issue and is unfairly shifting responsibility onto me.
Due to AJIO’s inconsistent responses, failed pickup attempts, and refusal to honor approved returns, I have faced mental harassment, waste of time, and financial inconvenience.
Therefore, I request the Consumer Commission to direct AJIO to arrange immediate return pickup or provide full refund for the affected products and compensate me for the harassment and inconvenience caused.
I placed orders on AJIO with Order IDs FN6584702426 and FN6584707432 for multiple dresses. When the products were delivered, I noticed serious issues with labeling. Some products were delivered without brand labels, and some had tag mismatch. I immediately informed the delivery person at the time of delivery that I did not want the products due to these issues. The delivery person advised me to contact AJIO customer care and create a return request from the app.
Within 30–50 minutes of delivery, I raised return requests and also called customer care multiple times. I sent emails on the same day and shared clear product images as requested by AJIO. I have not used any of the products and reported the issue immediately.
AJIO customer care accepted my concern and created return requests with IDs RT203545921, RT203545923, and RT203545924. They also raised internal complaint numbers COM00101002472, COM00101002477, and COM00101002482. I was told that pickup would be arranged and to wait for updates.
However, when pickup executives came, they refused to collect the products due to internal instructions such as tag mismatch or label issues, even though AJIO had already approved the returns. I contacted customer care repeatedly and was asked multiple times to wait, cancel, recreate requests, or send more emails. This process continued for several days and caused unnecessary stress and inconvenience.
After weeks of communication and after approving the return requests themselves, AJIO suddenly denied my return and refund stating that the products were delivered in intact condition. I want to clearly mention that I never claimed that the delivery partner damaged or tampered with the shipment. My only concern has always been about missing or incorrect brand labels on the products received.
I followed all AJIO instructions, reported the issue immediately, provided all requested proofs, and did not use the products. Despite this, AJIO has refused to resolve my issue and is unfairly shifting responsibility onto me.
Due to AJIO’s inconsistent responses, failed pickup attempts, and refusal to honor approved returns, I have faced mental harassment, waste of time, and financial inconvenience.
Therefore, I request the Consumer Commission to direct AJIO to arrange immediate return pickup or provide full refund for the affected products and compensate me for the harassment and inconvenience caused.