- Seller Name
- Myntra
- Company Name
- Consulting Rooms Pvt Ltd ( Myntra seller name of the sneakers on the invoice)
- Product Name
- PUMA Men Grey Cblock IDP Sneakers
- Customer Care Number
- 080 6156 1999
- Loss Amount
- 1820
- Ratings
- Opposite Party Address
- Online shopping via Myntra app
I am filing this formal complaint against Myntra Designs Pvt. Ltd. for deficiency in service, misleading product representation, and unfair trade practices under the Consumer Protection Act, 2019.
Details of the Case:
Order Date: 8th May 2025
Product: PUMA Men Grey Cblock IDP Sneakers
Platform: Myntra (Mobile App)
Issue Type: Misleading Advertisement, Failed Exchange/Return, Denial of Refund
Summary of the Complaint:
I ordered the above-mentioned product through Myntra’s app. The first image on the product listing showed red, blue, and white sneakers, while the remaining images—and the product delivered—were clearly grey. This constitutes misleading representation.
Due to a sizing issue, I initiated an exchange request, which was fulfilled on 10th May 2025. However, the delivery agent refused to accept the original product (grey sneakers) claiming it did not match the colour shown in the first image (red/blue/white), even though the grey product is the one actually received and listed.
Despite multiple escalations to Myntra’s customer support team on 10th, 15th, 16th, and 23rd May, including conversations with senior executives and a manager (with who i was on call for 50 minutes in the middle of my job and they assured resolution within 24 hours), the issue remains unresolved. The return window closed on 21st May 2025, through no fault of mine.
Furthermore, the product is brand new and unused, and Myntra rejected the return citing a quality check failure without valid justification.
Legal Grievances:
Deficiency in Service – Myntra failed to complete a legitimate return and refund process within the stipulated time.
Unfair Trade Practices – The product listing features misleading imagery, which led to repeated rejections of valid return attempts.
Mental Harassment – I have faced continued inconvenience, loss of time, and stress due to Myntra’s negligence and lack of accountability.
I hereby request:
Immediate pickup and return of the product in question.
A full refund of the order amount.
A formal apology and explanation for the poor handling of this matter.
Compensation for mental harassment and cost incurred in pursuing this complaint.
Details of the Case:
Order Date: 8th May 2025
Product: PUMA Men Grey Cblock IDP Sneakers
Platform: Myntra (Mobile App)
Issue Type: Misleading Advertisement, Failed Exchange/Return, Denial of Refund
Summary of the Complaint:
I ordered the above-mentioned product through Myntra’s app. The first image on the product listing showed red, blue, and white sneakers, while the remaining images—and the product delivered—were clearly grey. This constitutes misleading representation.
Due to a sizing issue, I initiated an exchange request, which was fulfilled on 10th May 2025. However, the delivery agent refused to accept the original product (grey sneakers) claiming it did not match the colour shown in the first image (red/blue/white), even though the grey product is the one actually received and listed.
Despite multiple escalations to Myntra’s customer support team on 10th, 15th, 16th, and 23rd May, including conversations with senior executives and a manager (with who i was on call for 50 minutes in the middle of my job and they assured resolution within 24 hours), the issue remains unresolved. The return window closed on 21st May 2025, through no fault of mine.
Furthermore, the product is brand new and unused, and Myntra rejected the return citing a quality check failure without valid justification.
Legal Grievances:
Deficiency in Service – Myntra failed to complete a legitimate return and refund process within the stipulated time.
Unfair Trade Practices – The product listing features misleading imagery, which led to repeated rejections of valid return attempts.
Mental Harassment – I have faced continued inconvenience, loss of time, and stress due to Myntra’s negligence and lack of accountability.
I hereby request:
Immediate pickup and return of the product in question.
A full refund of the order amount.
A formal apology and explanation for the poor handling of this matter.
Compensation for mental harassment and cost incurred in pursuing this complaint.
