sanjay.singh0220
New member
- Seller Name
- FAGIFTS
- Company Name
- Flipkart Internet Private Limited
- Product Name
- Floweraura Gold Tone Rakhi Set of 3 with Dhoda Burfi & Roli Chawal Paper Gift Box (Multicolor)
- Customer Care Number
- +914467490200
- Loss Amount
- 504
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited,
Buildings Alyssa, Begonia &
Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, 560103,
Karnataka, India
Telephone: 044-45614700 / 044-67415800
Facts of the Case:
On Thu, 7th Aug '25, I placed an order on Flipkart (Order ID: OD335138962135204100) for a specific rakhi and Haldiram sweets as advertised on the platform.
The product page clearly displayed the rakhi’s design, colors, and quality, along with branded Haldiram sweets.
However, on delivery dated [Sat, 9th Aug '25 ], I received:
A completely different rakhi of inferior quality and poor craftsmanship, not matching the description or images.
A local sweet brand “OM” instead of Haldiram.
The product delivered was misrepresented, of inferior quality, and amounted to false advertising and did not match the order placed.
I immediately contacted Flipkart customer care on to raise the issue. Upon contacting Flipkart customer care on Sat, 9th Aug '25 , my grievance was not resolved. Instead, the representatives appeared to defend the seller’s actions and refused a replacement/refund, effectively denying my consumer rights.
The customer care executives were extremely rude and unprofessional, showing no willingness to resolve my grievance.
I even spoke to a customer care manager, who instead of helping me, defended Flipkart by claiming “it was an open box delivery” and stating my relative should not have accepted the order of rakhi. Such comments were insulting and shifted the blame onto me instead of taking accountability.
This behaviour caused me mental stress, harassment, and completely ruined the festive mood of Raksha Bandhan.
Grounds for Complaint:
Deficiency in Service – Failure to deliver the product as promised and failure to resolve the complaint satisfactorily.
Unfair Trade Practice – Misrepresentation of the product by showing images/descriptions of branded items but delivering inferior substitutes.
Misbehaviour by Customer Care – Rude, unprofessional conduct and shifting blame to the customer.
Violation of Consumer Protection Act, 2019 – Breach of trust and denial of fair resolution.
Relief Sought:
The Complainant respectfully prays that this Hon’ble Commission may be pleased to:
Direct Flipkart to refund the full order amount of ₹504.
Award compensation of ₹10000 for mental agony, harassment, and loss of festive sentiment.
Impose a penalty on Flipkart for engaging in misleading advertisements and unfair trade practices.
Direct Flipkart to issue a written apology for the misbehaviour of its customer care staff.
Pass any other order deemed fit in the interest of justice.
Evidence Attached:
Copy of order confirmation and invoice.
Photographs of the product as advertised and the product actually received.
Screenshot of the product listing on Flipkart.
Date: Sat, 9th Aug '25
Place: Delhi NCR
Signature:
Sanjay Singh
On Thu, 7th Aug '25, I placed an order on Flipkart (Order ID: OD335138962135204100) for a specific rakhi and Haldiram sweets as advertised on the platform.
The product page clearly displayed the rakhi’s design, colors, and quality, along with branded Haldiram sweets.
However, on delivery dated [Sat, 9th Aug '25 ], I received:
A completely different rakhi of inferior quality and poor craftsmanship, not matching the description or images.
A local sweet brand “OM” instead of Haldiram.
The product delivered was misrepresented, of inferior quality, and amounted to false advertising and did not match the order placed.
I immediately contacted Flipkart customer care on to raise the issue. Upon contacting Flipkart customer care on Sat, 9th Aug '25 , my grievance was not resolved. Instead, the representatives appeared to defend the seller’s actions and refused a replacement/refund, effectively denying my consumer rights.
The customer care executives were extremely rude and unprofessional, showing no willingness to resolve my grievance.
I even spoke to a customer care manager, who instead of helping me, defended Flipkart by claiming “it was an open box delivery” and stating my relative should not have accepted the order of rakhi. Such comments were insulting and shifted the blame onto me instead of taking accountability.
This behaviour caused me mental stress, harassment, and completely ruined the festive mood of Raksha Bandhan.
Grounds for Complaint:
Deficiency in Service – Failure to deliver the product as promised and failure to resolve the complaint satisfactorily.
Unfair Trade Practice – Misrepresentation of the product by showing images/descriptions of branded items but delivering inferior substitutes.
Misbehaviour by Customer Care – Rude, unprofessional conduct and shifting blame to the customer.
Violation of Consumer Protection Act, 2019 – Breach of trust and denial of fair resolution.
Relief Sought:
The Complainant respectfully prays that this Hon’ble Commission may be pleased to:
Direct Flipkart to refund the full order amount of ₹504.
Award compensation of ₹10000 for mental agony, harassment, and loss of festive sentiment.
Impose a penalty on Flipkart for engaging in misleading advertisements and unfair trade practices.
Direct Flipkart to issue a written apology for the misbehaviour of its customer care staff.
Pass any other order deemed fit in the interest of justice.
Evidence Attached:
Copy of order confirmation and invoice.
Photographs of the product as advertised and the product actually received.
Screenshot of the product listing on Flipkart.
Date: Sat, 9th Aug '25
Place: Delhi NCR
Signature:
Sanjay Singh
Attachments
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