lomasrathod
New member
- Seller Name
- Mainstreet Marketplace
- Company Name
- MARCADONA FASHION MEDIA PRIVATE LIMITED
- Product Name
- NIKE AF1 textured
- Website Name
- https://marketplace.mainstreet.co.in/
- Customer Care Number
- 9004295034
- Loss Amount
- 39493
- Ratings
- Opposite Party Address
- SHOP NO 03, SUNBEAM CHS LTD, PERRY CROSS ROAD, BANDRA WEST, Mumbai Suburban, Maharashtra, 400050
Facts of the Case:
- That the Complainant purchased 5 sneakers from the Opposite Party through their online platform (Order No. MS117379 dated 21st Aug 2025).
- That the Opposite Party delivered the product in an outer package which was intact and undamaged. However, upon opening, the sneaker boxes inside were found to be broken/damaged.
- That the nature of the damage clearly indicates that the Opposite Party intentionally packed broken boxes inside perfect external packaging, thereby engaging in deceptive and unfair trade practice.
- That the Complainant immediately documented the evidence by photographs/videos, which clearly show the discrepancy.
- That despite the Complainant’s attempts to seek resolution, the Opposite Party failed/neglected to provide a replacement, refund, or satisfactory explanation.
Grounds of Complaint:
- Deficiency in service under Section 2(11) of the Consumer Protection Act, 2019.
- Unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019.
- Causing harassment, inconvenience, and financial loss to the Complainant.
Relief Sought:
The Complainant prays that this Hon’ble Commission may kindly:
a) Direct the Opposite Party to refund the full purchase amount of ₹39,493.
