Complaint Regarding Wrong Food Delivery

S

shimona

New member
Company Name
Shimona
Product Name
Garlic Bread
Loss Amount
455
Ratings
1.00 star(s)
I placed a food order (Order No. 126) on 30.09.2025 (Durga Ashtami) from the dominos pizza outlet in agartala, tripura for a vegetarian item – Classic Veg Garlic Bread. However, I was delivered non-vegetarian food instead of the vegetarian item ordered.

My family and I are strict vegetarians, and the delivery of non-vegetarian food caused mental agony and hurt to our religious and personal sentiments, particularly on a sacred festival day. Immediately after receiving the parcel, I tried to contact the store several times on the official contact number, but no calls were answered, which amounts to deficiency in service and negligence.

I have video evidence of opening the sealed parcel, clearly proving the wrong delivery. Despite sending a formal email complaint, the issue was not resolved. Therefore, I am filing this complaint seeking compensation for mental harassment, and appropriate relief under the Consumer Protection Act.
 
Hello @shimona

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first call the Dominos customer care at "1800-208-1234" and also send an email to the customer care department of the Dominos (guestcareDominos@jublfood.com), clearly outlining your concerns that you have received non-vegetarian food instead of the vegetarian and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Dominos a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send your feedback via registered post at Dominos Head Office

Dominos Corporate Office
Domino''s Pizza India,
Tower-D, Plot No. 5,
5th Floor, Logix Techno Park,
Sector 127, Noida - 201304, U.P

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.


Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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