- Bank Name
- PAYTM PAYMENTS BANK LIMITED
- Customer Care Number
- NA for POS user
- Loss Amount
- 23500
- Ratings
- Opposite Party Address
- 36, 1st Floor, Devika Tower, Nehru Place, New Delhi 110019
Respected Sir/Madam,
My name is Sathish, and I am writing to seek your assistance in resolving a prolonged issue regarding a Point of Sale (POS) transaction for ₹23,500.00 made to seller on April 8, 2024, using my HDFC debit card. Despite continuous follow-ups for over 8 months, there has been no resolution, and the seller & Paytm (POS vendor), have failed to provide satisfactory support.
Additionally, over the past two months, the seller has shown complete disregard for me as a customer, failing to provide any respectful communication or updates.
Details of the Incident:
Transaction Amount : ₹23,500.00
Date of Transaction : April 8, 2024
Seller : Hardware shop
POS Vendor : Paytm Banking
On the said date, I purchased goods worth ₹23,500 from seller. While attempting to pay via Paytm UPI, the transaction initially showed a pending status. At the shopkeeper's request, I paid the amount again using my HDFC debit card. It was agreed that if both transactions were successful, the duplicate amount would be refunded. Unfortunately, both payments were processed successfully.
The next day, I approached the shopkeeper, who requested me to wait 15 business days for the refund process. Since then, I have been following up repeatedly with both the seller and Paytm.
Reference Number (HDFC Bank): 47361263
Follow-up Cases with HDFC Bank:
47361263 24-May-24
50364431 4-July-24
54046253 21-Aug-24
54437428 27-Aug-24
55078953 4-Sep-24
54270737 9-Sep-24
RBI Ombudsman Case # N202425027006839 22-08-2024
RBI Ombudsman Case # N202425027009691 28-10-2024
Paytm's Confirmation:
Following escalation via RBI Ombudsman services (Case # N202425027009691), Paytm confirmed the settlement details of the transaction:
=========
This Mail refers to your RBI Complaint- N202425027009691 regarding txn of Rs 23500 made on 08-04-2024
We are glad to inform you that the payment of Rs 23500 to seller s has been successfully processed. We kindly request you to crosscheck with seller and ask them to verify the same in their Paytm Business
Amount : Rs 23500 settled with Rs 54571.12(total payment accepted by merchant on particular day)
Settled date : 09-04-2024
Bank name : KARUR VYSYA BANK
=========
Meanwhile seller returned his POS machine to vendor, before resolving this issue.
Despite receiving these details, the seller is unwilling to accept the information provided by Paytm. Seller stated they would check with Paytm for further clarification but have taken no action since. This lack of initiative and refusal to act in a timely manner has further exacerbated the issue.
Complaint and Request:
This situation has caused me significant stress and inconvenience. The lack of accountability from the seller and ineffective resolution by and Paytm has left me no choice but to seek redressal through legal way.
I request:
Instruct Paytm and HDFC Bank to ensure transparency and accountability in their dispute resolution processes. Direct to refund the refund the amount of ₹23,500.
Consider awarding compensation for the inconvenience, mental stress, and expenses incurred in pursuing this matter. I have attached the following supporting documents for your reference:
Copy of the POS transaction screenshot
Communication with HDFC Bank
Paytm's confirmation email
Please let me know once you need the required documents, and I’ll share them with you directly. I kindly request that the information remains confidential and is not disclosed publicly.
Thank you for your understanding. Looking forward to your response.
My name is Sathish, and I am writing to seek your assistance in resolving a prolonged issue regarding a Point of Sale (POS) transaction for ₹23,500.00 made to seller on April 8, 2024, using my HDFC debit card. Despite continuous follow-ups for over 8 months, there has been no resolution, and the seller & Paytm (POS vendor), have failed to provide satisfactory support.
Additionally, over the past two months, the seller has shown complete disregard for me as a customer, failing to provide any respectful communication or updates.
Details of the Incident:
Transaction Amount : ₹23,500.00
Date of Transaction : April 8, 2024
Seller : Hardware shop
POS Vendor : Paytm Banking
On the said date, I purchased goods worth ₹23,500 from seller. While attempting to pay via Paytm UPI, the transaction initially showed a pending status. At the shopkeeper's request, I paid the amount again using my HDFC debit card. It was agreed that if both transactions were successful, the duplicate amount would be refunded. Unfortunately, both payments were processed successfully.
The next day, I approached the shopkeeper, who requested me to wait 15 business days for the refund process. Since then, I have been following up repeatedly with both the seller and Paytm.
Reference Number (HDFC Bank): 47361263
Follow-up Cases with HDFC Bank:
47361263 24-May-24
50364431 4-July-24
54046253 21-Aug-24
54437428 27-Aug-24
55078953 4-Sep-24
54270737 9-Sep-24
RBI Ombudsman Case # N202425027006839 22-08-2024
RBI Ombudsman Case # N202425027009691 28-10-2024
Paytm's Confirmation:
Following escalation via RBI Ombudsman services (Case # N202425027009691), Paytm confirmed the settlement details of the transaction:
=========
This Mail refers to your RBI Complaint- N202425027009691 regarding txn of Rs 23500 made on 08-04-2024
We are glad to inform you that the payment of Rs 23500 to seller s has been successfully processed. We kindly request you to crosscheck with seller and ask them to verify the same in their Paytm Business
Amount : Rs 23500 settled with Rs 54571.12(total payment accepted by merchant on particular day)
Settled date : 09-04-2024
Bank name : KARUR VYSYA BANK
=========
Meanwhile seller returned his POS machine to vendor, before resolving this issue.
Despite receiving these details, the seller is unwilling to accept the information provided by Paytm. Seller stated they would check with Paytm for further clarification but have taken no action since. This lack of initiative and refusal to act in a timely manner has further exacerbated the issue.
Complaint and Request:
This situation has caused me significant stress and inconvenience. The lack of accountability from the seller and ineffective resolution by and Paytm has left me no choice but to seek redressal through legal way.
I request:
Instruct Paytm and HDFC Bank to ensure transparency and accountability in their dispute resolution processes. Direct to refund the refund the amount of ₹23,500.
Consider awarding compensation for the inconvenience, mental stress, and expenses incurred in pursuing this matter. I have attached the following supporting documents for your reference:
Copy of the POS transaction screenshot
Communication with HDFC Bank
Paytm's confirmation email
Please let me know once you need the required documents, and I’ll share them with you directly. I kindly request that the information remains confidential and is not disclosed publicly.
Thank you for your understanding. Looking forward to your response.
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