Complaint Regarding Substandard Quality Cooktop (Purchased on 31/03/2023) – Complaint No. IB075758

[Manish Kumar Pandey]

Dealer Name

Khanna Electronic, Sarnath, Varanasi

Company Name

Hindware

Product Name

COOK TOP

Customer Care Number

18001033300

Loss Amount

5000

Ratings

1.00 star(s)

To
The Customer Care Manager
Hindware – Kitchen Appliances Division

Subject: Complaint Regarding Substandard Quality Cooktop (Purchased on 31/03/2023) – Complaint No. IB075758

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the poor quality of the cooktop purchased on 31/03/2023 from your authorized dealer. This complaint has already been registered under Complaint No. IB075758.

Within a short period of use, the burner has been damaged, which is highly disappointing considering the brand reputation and expected durability of your products. A cooktop is an essential kitchen appliance, and such premature damage clearly reflects substandard quality.

Further, I regret to inform you that the burner spare part is not available in the local market, and even your authorized service center has informed me that it will take 10–15 days after placing an order to supply the replacement. This unnecessary delay is causing serious inconvenience to my household.

As a reputed brand, I expected superior product quality and efficient after-sales service. I therefore request:

1. Immediate arrangement and dispatch of the required burner spare part.
2. Priority service support without further delay.
3. A clear explanation for the product failure and supply delay.

Kindly treat this matter as urgent and resolve the issue at the earliest. I expect a prompt response and definite action within 7 days from receipt of this letter.

Thanking you.


Regards

Manish Kumar Pandey
7800240024