Complaint Regarding Non-Delivery of Consignment [Tracking ID: MAA576417508]

[ElumalaiJ]

Dealer Name

Professional Courier

Company Name

Professional Courier

Customer Care Number

044-35003144

Loss Amount

2500

Ratings

1.00 star(s)

Opposite Party Address

plot no 1, ground floor, Dhanalakshmi nagar, Sivabootham, Vanagaram, Chennai -600095

Elumalai. J
246, Selva Vinayaga first street,
Thiruverkadu
Chennai, Tamil Nadu –77
Email: eluhmi84@gmail.com


Subject: Complaint Regarding Non-Delivery of Consignment [Tracking ID: MAA576417508]

Dear Sir/Madam,
I am writing to formally complain about professional couriers for the non-delivery of my consignment containing medicines for a heart problem to my father for an emergency Tracking ID: MAA576417508 dated 11.02.2025 dispatched from Thiruverkadu
Chennai, Tamil Nadu –77 to Patchaiyamman Agro Service, Chengam main road, Chengam taluka, Tiruvannamalai district, 606709. I will be expected to deliver to my father on 12.02.2025. But, still, it has not been delivered. Despite repeated follow-ups, the shipment has not been delivered, causing significant inconvenience.

Details of the Issue:

1. Consignment Details:
   Company name: Professional Couriers
   • Tracking ID: MAA576417508
   • Book Number: 17791
   • Dispatch Date: 11.02.2025
   • Expected Delivery Date: 12.02.2025
2. Issue:
   • The consignment has not been delivered even after 2 days
   • No proactive communication from your team regarding delays.
   • Follow-up attempts via calls/emails on 13.02.2025 yielded no resolution.
3. Impact:
   • The delay has caused to my father be unable to take medications leading to panic health issues and heart problems.

Request for Action:

• Investigate the matter urgently and provide a status update.
• Deliver the consignment immediately or refund the shipping charges.
• Compensate for losses incurred due to the delay (if applicable).

Under the Consumer Protection Act, 2019, I expect prompt resolution. If no action is taken within 7 days, I reserve the right to escalate this matter to the District Consumer Disputes Redressal Commission or higher authorities.

Attachments:

• Copy of the consignment receipt
• Tracking details screenshot
• Communication records (if any)

Please acknowledge this complaint and revert at the earliest.

Yours Sincerely,
J. Elumalai

 

[TeamMember]

Under the Consumer Protection Act, 2019, I expect prompt resolution. If no action is taken within 7 days, I reserve the right to escalate this matter to the District Consumer Disputes Redressal Commission or higher authorities.

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Thanks