Ganesh Chavan
New member
- Seller Name
- Chandrakant Tiwari
- Company Name
- JUST DIAL LTD
- Product Name
- Mobile Banner
- Website Name
- www.justdial.com
- Customer Care Number
- 8888888888
- Loss Amount
- 11800
- Ratings
- Opposite Party Address
- VASHI Sector 1 Navi Mumbai 400703
Dear Sir/Madam,
I am writing this letter to lodge a complaint against Justdial and its representatives, Mr. Chandrakant Tiwari (Key Accounts/Marketing Sales Team) and Mr. Shailendra Revekar (Manager), regarding misleading and incomplete information provided, unauthorized listing creation, and overcharging.
On February 13th, 2025, I contacted Mr. Chandrakant Tiwari for an upgrade to my existing plan. However, I was informed that I would need to pay an additional two months' deposit along with a one-month advance EMI, which led me to decline the upgrade. At this point, Mr. Tiwari suggested an alternative – the mobile banner plan. He facilitated a conversation with his senior for pricing negotiations, ultimately agreeing on Rs. 11,800. However, upon later verification, I discovered that the actual cost of the mobile banner was Rs. 9,000, meaning I was overcharged by Rs. 2,800.
Furthermore, Mr. Tiwari later called me around 8 PM, requesting an alternative number and GST details as part of the activation process. I provided my personal number 8898946896 as the alternative. Shortly after, I received an SMS on my personal number stating that my mobile banner was under process. To my shock, I found that Mr. Tiwari had created a new listing under my personal number under the same business name without my knowledge or consent. Upon checking the Justdial app, I noticed that two listings for "Siddhivinayak Consultant" existed, which was entirely unacceptable.
I immediately contacted Mr. Tiwari to confront him about the unauthorized listing, but he attempted to cover up his actions. The following morning, I received a verification call from Justdial’s department for new business verification and application installation. This confirmed my suspicion that Mr. Tiwari had fraudulently created a new business listing using my personal number 8898946896.
Despite my repeated calls for over half an hour, Mr. Tiwari ignored my attempts to reach him. When he finally answered, I confronted him about his unethical practices. He then connected me in a conference call with his manager, Mr. Shailendra Revekar, who supported Mr. Tiwari’s actions, claiming that certain information is hidden from clients. This contradicts information I received from multiple Justdial employees, including the Sales and Customer Service departments, who confirmed that existing clients can upgrade their plans without requiring a new listing.
It is evident that Mr. Chandrakant Tiwari and Mr. Shailendra Revekar manipulated the process to falsely show a new client acquisition and payment while misleading me and causing financial and reputational harm. Such fraudulent actions cannot be tolerated.
I have solid proof, including call recordings of conversations with Mr. Tiwari and Mr. Revekar, as well as screenshots of the mobile banner price (Rs. 9,000) and my payment of Rs. 11,800. I demand strict legal and disciplinary action against both individuals for their unethical conduct.
Additionally, I am escalating this matter to the Vashi Police Station and the Commissioner of Police, Navi Mumbai, to initiate legal proceedings. I expect Justdial to take immediate corrective actions, refund the overcharged amount, and ensure such malpractices do not occur in the future.
I await your prompt response and resolution of this matter. Failing to receive a satisfactory response, I will be forced to take further legal action through the Consumer Court and other appropriate legal channels.
CC:
Consumer Court
Consumer Forum
Vashi Police Station,
Commissioner of Police, Navi Mumbai
I am writing this letter to lodge a complaint against Justdial and its representatives, Mr. Chandrakant Tiwari (Key Accounts/Marketing Sales Team) and Mr. Shailendra Revekar (Manager), regarding misleading and incomplete information provided, unauthorized listing creation, and overcharging.
On February 13th, 2025, I contacted Mr. Chandrakant Tiwari for an upgrade to my existing plan. However, I was informed that I would need to pay an additional two months' deposit along with a one-month advance EMI, which led me to decline the upgrade. At this point, Mr. Tiwari suggested an alternative – the mobile banner plan. He facilitated a conversation with his senior for pricing negotiations, ultimately agreeing on Rs. 11,800. However, upon later verification, I discovered that the actual cost of the mobile banner was Rs. 9,000, meaning I was overcharged by Rs. 2,800.
Furthermore, Mr. Tiwari later called me around 8 PM, requesting an alternative number and GST details as part of the activation process. I provided my personal number 8898946896 as the alternative. Shortly after, I received an SMS on my personal number stating that my mobile banner was under process. To my shock, I found that Mr. Tiwari had created a new listing under my personal number under the same business name without my knowledge or consent. Upon checking the Justdial app, I noticed that two listings for "Siddhivinayak Consultant" existed, which was entirely unacceptable.
I immediately contacted Mr. Tiwari to confront him about the unauthorized listing, but he attempted to cover up his actions. The following morning, I received a verification call from Justdial’s department for new business verification and application installation. This confirmed my suspicion that Mr. Tiwari had fraudulently created a new business listing using my personal number 8898946896.
Despite my repeated calls for over half an hour, Mr. Tiwari ignored my attempts to reach him. When he finally answered, I confronted him about his unethical practices. He then connected me in a conference call with his manager, Mr. Shailendra Revekar, who supported Mr. Tiwari’s actions, claiming that certain information is hidden from clients. This contradicts information I received from multiple Justdial employees, including the Sales and Customer Service departments, who confirmed that existing clients can upgrade their plans without requiring a new listing.
It is evident that Mr. Chandrakant Tiwari and Mr. Shailendra Revekar manipulated the process to falsely show a new client acquisition and payment while misleading me and causing financial and reputational harm. Such fraudulent actions cannot be tolerated.
I have solid proof, including call recordings of conversations with Mr. Tiwari and Mr. Revekar, as well as screenshots of the mobile banner price (Rs. 9,000) and my payment of Rs. 11,800. I demand strict legal and disciplinary action against both individuals for their unethical conduct.
Additionally, I am escalating this matter to the Vashi Police Station and the Commissioner of Police, Navi Mumbai, to initiate legal proceedings. I expect Justdial to take immediate corrective actions, refund the overcharged amount, and ensure such malpractices do not occur in the future.
I await your prompt response and resolution of this matter. Failing to receive a satisfactory response, I will be forced to take further legal action through the Consumer Court and other appropriate legal channels.
Sincerely,
Ganesh Shivaji Chavan
Siddhivinayak Consultant
9920252857
Ganesh Shivaji Chavan
Siddhivinayak Consultant
9920252857
CC:
Consumer Court
Consumer Forum
Vashi Police Station,
Commissioner of Police, Navi Mumbai