surajasp
New member
- Bank Name
- AU BANK CREDIT CARD
- Customer Care Number
- 180012001500
- Loss Amount
- 7200
- Ratings
- Opposite Party Address
- AU BANK
I am writing to express my concern and dissatisfaction regarding the charges applied to my AU Bank credit card account, which I had closed in February-March 2025.
On the month of Feb2025, I contacted your customer care services to close my credit card. After verifying my dues, the representative confirmed that all charges were paid, and the closure of my credit card was accepted. However, on 16 April 2025, I received a message stating that there is an outstanding amount of Rs. 3600 on my account.
Upon contacting customer care again, I was informed that this amount pertains to Priority Pass charges, which I allegedly availed on 10 February 2025. I was under the impression that the Priority Pass was complimentary with my Vetta credit card and was only charged Rs. 2 for its usage at the airport lounge. It is distressing to find that I am being charged for a service on a credit card that has already been closed.
Additionally, in October 2024, I was charged Rs. 3500 due to a shortfall of Rs. 4500 in meeting the annual spending requirement of Rs. 1.5 lakh. There was no prior communication from your side regarding this shortfall. Had I been informed via SMS or email, I would have ensured to meet the required expenditure.
This situation has caused me significant inconvenience and stress. I request you to kindly reverse the charge of Rs. 3600 as my credit card is no longer active, and the Priority Pass was free as per the information provided to me.
On the month of Feb2025, I contacted your customer care services to close my credit card. After verifying my dues, the representative confirmed that all charges were paid, and the closure of my credit card was accepted. However, on 16 April 2025, I received a message stating that there is an outstanding amount of Rs. 3600 on my account.
Upon contacting customer care again, I was informed that this amount pertains to Priority Pass charges, which I allegedly availed on 10 February 2025. I was under the impression that the Priority Pass was complimentary with my Vetta credit card and was only charged Rs. 2 for its usage at the airport lounge. It is distressing to find that I am being charged for a service on a credit card that has already been closed.
Additionally, in October 2024, I was charged Rs. 3500 due to a shortfall of Rs. 4500 in meeting the annual spending requirement of Rs. 1.5 lakh. There was no prior communication from your side regarding this shortfall. Had I been informed via SMS or email, I would have ensured to meet the required expenditure.
This situation has caused me significant inconvenience and stress. I request you to kindly reverse the charge of Rs. 3600 as my credit card is no longer active, and the Priority Pass was free as per the information provided to me.
