Complaint Regarding Defective Product and Fake Warranty – Request for Refund

[RAMESH16SAGAR]

Seller Name

Flipkart

Company Name

Thomson

Product Name

Thomson Rapido 5 L Instant Water Geyser

Website Name

www.flipkart.com

Customer Care Number

+91 93551 88885

Loss Amount

2322

Ratings

1.00 star(s)

Dear Sir/Madam,

I am writing to lodge a formal complaint against Flipkart and Thomson regarding a defective product and misleading warranty information.

• Product Purchased: Thomson Rapido 5 L Instant Water Geyser
• Order Date: 30th October 2025
• Installation Date: 31st October 2025
• Warranty: 2 years (as advertised on Flipkart)
• Order ID: OD335809316622993100

Within two weeks of installation, the product stopped working. I raised a complaint with Thomson on 22nd November 2025, and since then, despite repeated follow-ups until 11th December 2025, I have received no proper response.

Thomson Customer Care informed me that they do not provide service for water geysers, which contradicts the warranty claim shown on Flipkart. This raises a serious concern about fake warranty promises being made to customers.

I have tried multiple times to resolve this issue through Flipkart and Thomson, but neither party has provided a solution. Flipkart has now stopped responding to my queries.

My Request:

• Please take strict action against Flipkart and Thomson for selling products with fake warranties.
• Kindly arrange for a full refund of the amount paid for this product.

Please find the snap below for reference (attached image of the product and warranty details).

I am attaching all relevant documents, including the invoice, warranty details, and communication records, for your reference.

Thank you for your attention to this matter.
I look forward to your prompt response.

Regards,
Ramesh Sagar Nakka