Complaint Regarding Damaged Steve Madden Bag and Lack of Resolution

S

shradha

New member
Seller Name
Ajio
Company Name
ajio
Product Name
Steve Madden bag
Website Name
https://www.ajio.com/
Loss Amount
3000
Ratings
1.00 star(s)
I am writing to raise a concern regarding a damaged Steve Madden bag worth ₹3,000 that I received. Despite reporting the issue to customer support, no resolution or corrective action has been provided so far.

This experience has been disappointing, especially given the brand’s reputation. I request you to please look into the matter on priority and provide a suitable resolution at the earliest, either in the form of a replacement or refund.
 
Hello @shradha

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to customercare@ajio.com outlining your issue, including order details and any previous correspondence and request to Refund the ₹3000/-.

If not received any reply from the Ajio support team, escalate the issue with Grievance Officer at grievance.officer@ajio.com

Offline-Mode
You can also send your feedback via registered post at AJIO Head Office

Reliance Retail Limited,
3rd Floor, Court House, Lokmanya Tilak Marg,
Dhobi Talao, Mumbai - 400002, Maharashtra

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the AJIO a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Back
Top