COMPLAINT NOT RESOLVED OVER MORE THAN A MONTH

A

apsp3701

New member
Dealer Name
airtel
Company Name
airtel
Loss Amount
0
Ratings
1.00 star(s)
Respected Sir/Madam,

Please note I lodged a complaint (11013335244) on customer service of Airtel on 25th of June for network speed issue, over a month I took follow ups, but no resolution was provided.

The executive called me and asked for screen shot of speed test and then he vanished.

After waiting that much I got a message from airtel that your complaint has been resolved but it was not. They closed the complaint without my consent.

I again raised a complaint (11015240121) on 1 or 2 of August, one of the executives from airtel called me on Monday and asked few details like location and about the issue and then asked an OTP, so I asked him for why u need an OTP, he told for creating a service request (which was already open). I asked him to send the OTP and that OTP has to been given after the resolution of the problem. He was trying to fool me. I also asked the airtel team to take strict action against just fraudulent ways.

On Tuesday I went to airtel store and asked them if they can help, they took my number and asked to escalate things but just 1 hour after again I got a SMS that your complaint has been resolved.

How they can do this without my consent.

For this delay they also made a favour on 30th July of Rs.407 in bill of last month but the thing is my problem was not solved.

Kindly do the needful and take action.
 
Hello @apsp3701

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'FALSE AND FAKE PLANS BY AIRTEL'

Hello @chandrasekhar

I'm sorry to hear about the issues you're experiencing with Airtel's service plans. Based on your complaint regarding misleading or unauthorized plan changes, here's a structured approach to help you seek resolution.

📝 Summary of Your Complaint​

  • Issue: Unauthorized or misleading plan changes by Airtel, leading to unexpected charges and service discrepancies.
  • Common Complaints:
    • Plan alterations without customer consent.
    • Incorrect billing and unexpected charges.
    • Lack of communication regarding plan details...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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