Water Purifier Complaint not attended of water purifier even AMC plan paid

V

vishal srivastava

New member
Dealer Name
Eureka forbes
Company Name
Aquaguard
Product Name
Aquaguard marvel NXT RO+UV+UF+MTDS
Customer Care Number
18602661177
Loss Amount
4703
Ratings
1.00 star(s)
Opposite Party Address
H no - 15/1010-4-2, teachers colony, 2nd Road, tadipatri, Andhra Pradesh -515411
Several complaints registered but no responce and my family including myself forced to drink salty water. I have paid advance payment for service and spares but from customer care there is no satisfactory responce . please look into that and help us at earliest.
 
Hello @vishal srivastava

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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