- Seller Name
- Decathlon
- Company Name
- Decathlon
- Product Name
- Jacket, cap, shoes, gloves, inner wearer, socks etc
- Website Name
- https://www.decathlon.in
- Customer Care Number
- 7676798989
- Loss Amount
- 500
- Ratings
- Opposite Party Address
- Online shopping
Respected Sir/Madam,
I am writing to formally lodge a complaint against Decathlon regarding gross deficiency in service, which led to significant financial loss and mental agony.
Facts of the Case:
• I placed an order for winter clothes from Decathlon through their online platform intending to travel to Kedarnath.
• My order was scheduled to be delivered on or before 16th October 2025.
• Timely delivery was crucial as I had pre-booked train tickets for 17th and 18th October 2025 and required these clothes for extremely cold weather conditions at Kedarnath.
• Despite repeated follow-ups, Decathlon failed to deliver the order within the promised timeframe.
• Because of this, I was compelled to cancel my Kedarnath trip, resulting in the cancellation of my train tickets and a loss of more than ₹500 on ticket cancellation charges.
• Additionally, I had applied a first-time order discount coupon on this purchase, which will now not be available for future use due to the cancellation/refund.
Relief Sought:
I request the Consumer Forum to:
• Direct Decathlon to compensate the loss incurred due to train ticket cancellation (₹500+).
• Award suitable compensation for the mental agony and inconvenience caused by the non-delivery and cancellation of my travel plans.
• Ensure the first-order coupon benefit is reinstated or equivalent compensation is provided.
• Take necessary action to prevent such occurrences in the future and hold the company accountable for deficient service.
Evidence Enclosed:
• Copy of the Decathlon order confirmation
• Email/SMS proof of order date and delivery promise
• Proof of ticket bookings and cancellations showing losses incurred
• Screenshot/Proof of first-order coupon use
I request early redressal of my complaint.
Thanking You,
Amit Kumar
Asha Sadan Near Ramvilas chowk Patna -01
Mob No: 9771765529
Date: 18 October 2025
I am writing to formally lodge a complaint against Decathlon regarding gross deficiency in service, which led to significant financial loss and mental agony.
Facts of the Case:
• I placed an order for winter clothes from Decathlon through their online platform intending to travel to Kedarnath.
• My order was scheduled to be delivered on or before 16th October 2025.
• Timely delivery was crucial as I had pre-booked train tickets for 17th and 18th October 2025 and required these clothes for extremely cold weather conditions at Kedarnath.
• Despite repeated follow-ups, Decathlon failed to deliver the order within the promised timeframe.
• Because of this, I was compelled to cancel my Kedarnath trip, resulting in the cancellation of my train tickets and a loss of more than ₹500 on ticket cancellation charges.
• Additionally, I had applied a first-time order discount coupon on this purchase, which will now not be available for future use due to the cancellation/refund.
Relief Sought:
I request the Consumer Forum to:
• Direct Decathlon to compensate the loss incurred due to train ticket cancellation (₹500+).
• Award suitable compensation for the mental agony and inconvenience caused by the non-delivery and cancellation of my travel plans.
• Ensure the first-order coupon benefit is reinstated or equivalent compensation is provided.
• Take necessary action to prevent such occurrences in the future and hold the company accountable for deficient service.
Evidence Enclosed:
• Copy of the Decathlon order confirmation
• Email/SMS proof of order date and delivery promise
• Proof of ticket bookings and cancellations showing losses incurred
• Screenshot/Proof of first-order coupon use
I request early redressal of my complaint.
Thanking You,
Amit Kumar
Asha Sadan Near Ramvilas chowk Patna -01
Mob No: 9771765529
Date: 18 October 2025
