Complaint for Jio Customer Care - Jio Fiber

[hemant arya]

Dealer Name

Jio Care

Company Name

Jio Fibre

Loss Amount

5000

Ratings

1.00 star(s)

Opposite Party Address

Jio Fiber-Mumbai

Hi Jio Team,

I am writing this mail to bring into your attention that last 5 days i am facing internet connectivity issue and customer care is closing my ticket without any resolution.

I raised a service request on 9 Sep 2025 for network issue. One engineer named Amit upadhyaay [09753776740- City Center Gwalior MP location] visited at home to check and he found fault in router. Then he said that he will replace router within next 24 hour and asked for happy code to close the ticket. I denied to give happy code without resolution.

He rescheduled next appointment without my permission.
Now this guy Amit is not taking call even after multiple follow-up.
I re-booked appointment for 12 sept 2025 again and no engineer visited till now.
On checking with jio support team i got to know that my issue is resolved and router is replaced. This is what they have updated as resolution.
But actually there is no router replaced , no visit done by amit uphadhyay.

I am struggling with this issue and there is no support provided. If jio team is not able to resolve the issue then please disconnect my connection.
Also please take this mail as an escalation mail.

Email from Jio Team Service Request Number- SR00002N43KP

"Dear Customer,

With reference to Service Request number SR00002N43KP for your JioFixedVoice Number connection having JioFixedVoice Number +917513558587, we have scheduled an appointment with a Jio service engineer at your premises on 14-Sep-2025 between 10:00:00 - 11:00:00.

To track engineer location (available 15 minutes prior to the appointment time) or to Reschedule/Cancel your appointment, click Best Prepaid, Postpaid Plans, WiFi Connection & Mobile Apps | Jio

Thank you,
Team JioFiber
"

Thanks,

Hemant Arya
9920598903
H-41 New Govindpuri
Gwalior M.P

 

[iamthecosmos]

• Call 198 (toll-free Jio complaints) instead of the normal 1800-889-9999 helpline.
• Ask them to escalate to Level-2 Nodal Officer since tickets are being closed without resolution.

 

[TeamMember]

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

6 May 2025

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

• Mahika Goswami
• jiofiber
• Replies: 9
• Forum: Broadband and Internet

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks

 

[Avinash253]

Call 198 (toll-free Jio complaints) instead of the normal 06204–697–334 helpline.
Ask them to escalate to Level-2 Nodal Officer since tickets are being closed without resolution.

 

[aditya11111]

Call 198 (toll-free Jio complaints) instead of the normal 06204–697–334 helpline.
Ask them to escalate to Level-2 Nodal Officer since tickets are being closed without resolution.

198 is the number for airtel not for jio bloody mf

 

[vaibhav1219]

Dear Jio Fiber Team,

I am writing to escalate a serious issue regarding my Jio Fiber connection.

My service request SR00002SORAZ was raised over two days ago, and despite multiple follow-ups, no engineer has visited, and my internet is still not working. This prolonged outage has caused significant inconvenience, and the lack of response from your team is unacceptable.

If this issue is not resolved by tomorrow morning, 18th November, I will be left with no option but to:

Request cancellation of my Jio Fiber account, and

Initiate a full refund for the remaining period/installation charges.

Additionally, please be informed that if the matter continues to be ignored, I will take this forward to the Consumer Forum and proceed with a legal notice due to service negligence and failure to address the complaint within a reasonable timeline.

I expect immediate action and a resolution at the earliest.

 

[Pujan Waghmare]

Dear sir
I raise many time complient for internet not in my wifi fiber last 4 days your systems and customer support time ask me engineer assign but last 4 days only reschedule attendance done but no any engineer visit at home and wrongly ask for system house locked etc I am there and also my family there last 4 days no interest in my fiber now again customer support resudule for engineer but no any single visit at my house pls pls urgently support for this
My fiber no: 7935810948 m no:8866364098

Pls urgently support

 

[Pujan Waghmare]

I am asking for jio fiber disconnected and no singel sup

 

[Naveen Rocky]

Dear Jio Team,

I am facing a severe Jio network issue in my village.

Location: [Village :- Gouri Guda, native - village :- Gouri ,Post :- Khandava, District :- Gajapati, State :- Odisha, PIN :- 761206]
Mobile Number: [8260622474

Jio towers are present around my location:
- South side: approx. 1 km
- East side: approx. 2 km
- West side: approx. 3 km

Despite this, our entire village suffers from extremely poor network.
Indoor signal is almost zero and outdoor signal is also very weak.
Calls fail, voice breaks, and mobile data is unusable.

Multiple complaints have been raised earlier, but the issue is not resolved.
This appears to be a coverage shadow / antenna alignment problem.

I request Jio to please arrange a **site survey and network optimization** for our village at the earliest.

Kindly treat this as urgent.

Thank you,
[Naveen

 

[Namita]

I have installed jio air fiber in my house. From about a month I was facing slow internet and connectivity issue on all my devies and when I requested service the person they sent rebooted the device and went and my problem was not resolved twice . I am highly disappointed and I feel I wasted my money investing in jio air fiber either I want refund or I want router to be replaces

 

[Venkatesh Deshpande]

My jio number is +91-8313556689 I have upgraded my jio fiber plan from 399rs to 999rs and additionally I have paid 1000rs for setup box They have not installed the same even after 2 days after payment.as per the discussion with customer care jio they are not cancelling order neither refunding.. kindly look after this matter and provide immediate solution

 

[sanjeevksingh6472@]

Respected Sir,

I would like to bring to your kind notice an issue regarding a refund for my JioFiber connection at Mathura, Uttar Pradesh.

I contacted JioFiber (Jio Office, Moti Manjil, Mathura, UP) for a new connection. A technician visited my residence and initially advised me to pay ₹4,443.46 for a JioFiber connection with set-top box for six months. Accordingly, I made the payment.

Later, the technician informed me that this plan was not available in the system and stated that the amount was actually for a one-year plan. He then advised me to take a new plan of ₹399 per month and asked me to pay ₹2,824.92. As instructed, I made this payment. Subsequently, I was again asked to pay ₹2,824.92 for the same plan, which I paid for the second time.

The technician assured me that a refund request of ₹4,443.46 would be raised the next day and that the amount would be credited to my account within two to three months. However, till date, no refund has been credited.

I have visited the Jio Office at Moti Manjil, Mathura multiple times regarding this matter, but unfortunately, there has been no proper response or effort to resolve my issue.

I kindly request you to look into this matter urgently and arrange for the refund of ₹4,443.46 at the earliest. I shall be highly obliged for your prompt assistance.

Thanking you.

Yours sincerely,
**Shagun Chaudhary **
Mobile No: 8630223202
Registered Address: F 198 Sector I Govind Nagar Mathura 281001
Transaction Details (if any): all details att.