umeshrokde
New member
- Dealer Name
- Decorpot - Interior Design Studio in Pune, Baner
- Company Name
- DECORPOT PRIVATE LIMITED
- Customer Care Number
- 9108602000
- Loss Amount
- 547567
- Ratings
- Opposite Party Address
- DECORPOT, 2nd Floor, One West, 201, Balewadi High St, baner, Baner, Pune, Maharashtra 411045
I wish to file a formal consumer complaint against DECORPOT Baner for deficiency in service, unreasonable delay in project completion, defective workmanship, damage to household property, lack of communication, and failure to resolve repeated customer grievances.
I engaged DECORPOT for my home interior project (Project ID: BN1225088) and paid a total amount of ₹5,47,567.45 towards the services. Installation work commenced on 5 August 2026, and the project was scheduled to be completed by 31 August 2026, with an additional buffer period until 15 September 2026. Despite the agreed timeline and buffer period having expired, the project remains incomplete as of 26 October 2026.
The project has experienced repeated design and execution errors, poor carpentry workmanship, missing items, delays in ready-made furniture installation, and a change to the wallpaper originally selected. A snag list was raised nearly two months ago, and the issues were expected to be resolved within a month. Despite numerous calls, messages, and follow-ups, several issues remain unresolved. The company subsequently informed us that some ordered items had been misplaced and needed to be ordered again, causing further delays.
The lack of communication and accountability at every level is extremely concerning. The project team and project managers, Tejas and Mayur, have failed to provide satisfactory resolutions. The operations head is not responding to our calls and messages. Despite escalating the matter to the company’s founders through emails, we have received no response. Customer care has also failed to respond to our repeated attempts to seek assistance. Despite approaching the execution team, project managers, operations management, senior leadership, and customer care, we have not received a satisfactory resolution or a confirmed completion date.
The prolonged delay has seriously disrupted our personal lives. Because the interior work remains incomplete, we are unable to move into our own house. We have been forced to adjust our plans and living arrangements beyond the agreed completion date. This has caused considerable inconvenience, stress, mental harassment, and financial hardship. We have also spent substantial time and effort repeatedly chasing the company for updates and resolutions that should have been provided without repeated follow-ups.
Furthermore, our brand-new refrigerator was damaged during the project. The issue remains unresolved, and the proposed solution of replacing only the refrigerator door has not adequately addressed our concerns. The carpentry work has been unsatisfactory, and despite paying approximately ₹20,000 for cleaning our 2 BHK home, the cleaning service was inadequate. Delays in ready-made furniture installation and the change to the originally selected wallpaper have further added to our dissatisfaction.
Despite paying ₹5,47,567.45 and repeatedly cooperating with the company, we have not received the timely completion, quality of workmanship, communication, or accountability expected from a professional interior design service provider. Our attempts to resolve these issues directly with the company have been unsuccessful.
Relief and compensation requested
I respectfully request the Hon’ble Consumer Commission to:
Direct DECORPOT to complete all pending interior work and rectify the defects within a fixed and reasonable timeframe.
Direct the company to arrange an appropriate repair or replacement for the damaged refrigerator and address other documented property damage.
Order an appropriate refund for incomplete or deficient services, as applicable.
Award reasonable compensation for mental harassment, stress, inconvenience, prolonged delay, and the inability to move into our own house because the project remains incomplete beyond the agreed deadline and buffer period.
Award reimbursement of documented financial losses caused by the delay, including any additional accommodation or other expenses, where admissible.
Direct the company to reimburse reasonable complaint-related costs and grant any other relief considered appropriate by the Commission.
I request that the complaint be considered seriously and that appropriate relief be granted for the deficiency in service, prolonged delay, property damage, and hardship caused by the company’s failure to complete the project and respond to repeated grievances.
I engaged DECORPOT for my home interior project (Project ID: BN1225088) and paid a total amount of ₹5,47,567.45 towards the services. Installation work commenced on 5 August 2026, and the project was scheduled to be completed by 31 August 2026, with an additional buffer period until 15 September 2026. Despite the agreed timeline and buffer period having expired, the project remains incomplete as of 26 October 2026.
The project has experienced repeated design and execution errors, poor carpentry workmanship, missing items, delays in ready-made furniture installation, and a change to the wallpaper originally selected. A snag list was raised nearly two months ago, and the issues were expected to be resolved within a month. Despite numerous calls, messages, and follow-ups, several issues remain unresolved. The company subsequently informed us that some ordered items had been misplaced and needed to be ordered again, causing further delays.
The lack of communication and accountability at every level is extremely concerning. The project team and project managers, Tejas and Mayur, have failed to provide satisfactory resolutions. The operations head is not responding to our calls and messages. Despite escalating the matter to the company’s founders through emails, we have received no response. Customer care has also failed to respond to our repeated attempts to seek assistance. Despite approaching the execution team, project managers, operations management, senior leadership, and customer care, we have not received a satisfactory resolution or a confirmed completion date.
The prolonged delay has seriously disrupted our personal lives. Because the interior work remains incomplete, we are unable to move into our own house. We have been forced to adjust our plans and living arrangements beyond the agreed completion date. This has caused considerable inconvenience, stress, mental harassment, and financial hardship. We have also spent substantial time and effort repeatedly chasing the company for updates and resolutions that should have been provided without repeated follow-ups.
Furthermore, our brand-new refrigerator was damaged during the project. The issue remains unresolved, and the proposed solution of replacing only the refrigerator door has not adequately addressed our concerns. The carpentry work has been unsatisfactory, and despite paying approximately ₹20,000 for cleaning our 2 BHK home, the cleaning service was inadequate. Delays in ready-made furniture installation and the change to the originally selected wallpaper have further added to our dissatisfaction.
Despite paying ₹5,47,567.45 and repeatedly cooperating with the company, we have not received the timely completion, quality of workmanship, communication, or accountability expected from a professional interior design service provider. Our attempts to resolve these issues directly with the company have been unsuccessful.
Relief and compensation requested
I respectfully request the Hon’ble Consumer Commission to:
Direct DECORPOT to complete all pending interior work and rectify the defects within a fixed and reasonable timeframe.
Direct the company to arrange an appropriate repair or replacement for the damaged refrigerator and address other documented property damage.
Order an appropriate refund for incomplete or deficient services, as applicable.
Award reasonable compensation for mental harassment, stress, inconvenience, prolonged delay, and the inability to move into our own house because the project remains incomplete beyond the agreed deadline and buffer period.
Award reimbursement of documented financial losses caused by the delay, including any additional accommodation or other expenses, where admissible.
Direct the company to reimburse reasonable complaint-related costs and grant any other relief considered appropriate by the Commission.
I request that the complaint be considered seriously and that appropriate relief be granted for the deficiency in service, prolonged delay, property damage, and hardship caused by the company’s failure to complete the project and respond to repeated grievances.
