sachinpatole25
New member
- Hotel Name
- Family Restaurant CHERISH RESTAURANT AND BAR
- Website Name
- bhaskardrai.guru@gmail.com
- Customer Care Number
- 8976297030
- Loss Amount
- 500000
- Ratings
- Opposite Party Address
- Restaurant & Bar – Family Restaurant (FL No. 3-1649) located at Saki Vihar Road, Powai, beside Nuclear House Building, Andheri (East), Mumbai – 400072.
To,
The Director (Consumer Protection)
National Consumer Department
Department of Consumer Affairs
Ministry of Consumer Affairs, Food & Public Distribution
Krishi Bhawan, New Delhi – 110001
Email: consumeraffairs@nic.in
CC:
The Chairman, Food Safety and Standards Authority of India (FSSAI), New Delhi
The Commissioner, Food & Drug Administration, Government of Maharashtra, Mumbai
The Managing Director, United Breweries Holdings Limited (Heineken India), Bengaluru
(Director/Joint Secretary) and marking a copy to FSSAI and the Maharashtra Food & Drug Administration (FDA).
Subject: URGENT HIGH-LEVEL COMPLAINT – Contaminated Heineken Silver Beer Served at CHERISH Restaurant & Bar, Powai, Mumbai – Serious Public Health Concern
Respected Sir/Madam,
I, Sachin Ravi Patole, a resident of Saki Vihar Road, Powai, Andheri (East), Mumbai – 400072, wish to draw your urgent attention to a serious and hazardous incident involving the consumption of contaminated Heineken Silver Beer, served at a licensed restaurant in Mumbai.
On 18 October 2024, at around 1:40 p.m., I, along with a companion, visited CHERISH Restaurant & Bar – Family Restaurant (FL No. 3-1649) located at Saki Vihar Road, Powai, beside Nuclear House Building, Andheri (East), Mumbai – 400072.
Restaurant Contact Numbers: 8976297030 / 022-2857 7578 / 022-6427 0261
Email: bhaskardrai.guru@gmail.com
We ordered Heineken Silver Beer along with our meal. After consuming only a few sips, we immediately detected a strong foul odor and bitter, unpleasant taste. On closer inspection, we found an algae-like sticky substance floating inside the beer bottle, which was clearly visible upon pouring into another glass. The contamination was documented through video evidence recorded at the restaurant.
Despite repeatedly alerting the restaurant staff, the waiter initially denied responsibility, and only after insistence, the manager acknowledged the issue, apologizing and claiming to have contacted a Heineken company representative. However, no representative arrived even after two hours, indicating a gross lapse in consumer grievance response from both the restaurant and the manufacturer.
This incident raises grave concerns about food safety standards, product quality control, and negligence under the Food Safety and Standards Act, 2006, and the Consumer Protection Act, 2019. Contaminated beverages of this kind pose a serious health risk to the public and could lead to adverse health effects or poisoning.
I hereby request urgent intervention and action as follows:
Immediate investigation by the Department of Consumer Affairs and FSSAI into the quality and safety of Heineken Silver Beer batches supplied to Mumbai.
Inspection and penal action against the concerned restaurant for serving unsafe consumables.
Direction to United Breweries Holdings Ltd (Heineken India) to identify, recall, and test affected product batches to prevent recurrence.
Award appropriate compensation for the mental agony, distress, and potential health risk caused. I hereby claim ₹5,00,000 (Rupees Five Lakhs) as compensation under the Consumer Protection Act, 1986.
Formal written explanation from the company and restaurant on their failure to respond to an on-the-spot consumer complaint.
Nation Consumer Department of Consumer Affairs Grievance Number: 7999300 raised on 16 Oct 2025 ( Pending for resolution)
Before submitting the present grievance, I have already raised multiple complaints to the National Consumer Affairs Department regarding the same issue. Despite repeated follow-ups and earlier grievances, no effective action or resolution has been provided so far. Therefore, I am compelled to escalate this matter for urgent attention and appropriate intervention.
1) Date: 09 Nov 2024 Grievance Number:
6471567
2) Date: 18 Nov 2024 Grievance Number:
6502601
3) Date: 21 Nov 2024 Grievance Number:
6516349
4) Date: 12 Dec 2024 Grievance Number:
6593149
5) Date: 17 Dec 2024 Grievance Number:
6608847
6) Date: 04 June 2025 Grievance Number:
7224307
7) Date: 08 July 2025 Grievance Number:
7464360
Above is all past history of my grievance.
I am enclosing the restaurant details and am ready to provide the video evidence and photographs of the contaminated beer bottle upon request.
This matter is of serious public interest and deserves immediate attention to prevent further risk to consumers nationwide.
Warm regards,
Sachin Ravi Patole
Address: Jai Durga Housing Society, Room No. 24, Raje Shivaji Nagar,
Saki Vihar Road, Powai, Andheri (East), Mumbai – 400072
Mobile: 9867046104
The Director (Consumer Protection)
National Consumer Department
Department of Consumer Affairs
Ministry of Consumer Affairs, Food & Public Distribution
Krishi Bhawan, New Delhi – 110001
Email: consumeraffairs@nic.in
CC:
The Chairman, Food Safety and Standards Authority of India (FSSAI), New Delhi
The Commissioner, Food & Drug Administration, Government of Maharashtra, Mumbai
The Managing Director, United Breweries Holdings Limited (Heineken India), Bengaluru
(Director/Joint Secretary) and marking a copy to FSSAI and the Maharashtra Food & Drug Administration (FDA).
Subject: URGENT HIGH-LEVEL COMPLAINT – Contaminated Heineken Silver Beer Served at CHERISH Restaurant & Bar, Powai, Mumbai – Serious Public Health Concern
Respected Sir/Madam,
I, Sachin Ravi Patole, a resident of Saki Vihar Road, Powai, Andheri (East), Mumbai – 400072, wish to draw your urgent attention to a serious and hazardous incident involving the consumption of contaminated Heineken Silver Beer, served at a licensed restaurant in Mumbai.
On 18 October 2024, at around 1:40 p.m., I, along with a companion, visited CHERISH Restaurant & Bar – Family Restaurant (FL No. 3-1649) located at Saki Vihar Road, Powai, beside Nuclear House Building, Andheri (East), Mumbai – 400072.
Restaurant Contact Numbers: 8976297030 / 022-2857 7578 / 022-6427 0261
Email: bhaskardrai.guru@gmail.com
We ordered Heineken Silver Beer along with our meal. After consuming only a few sips, we immediately detected a strong foul odor and bitter, unpleasant taste. On closer inspection, we found an algae-like sticky substance floating inside the beer bottle, which was clearly visible upon pouring into another glass. The contamination was documented through video evidence recorded at the restaurant.
Despite repeatedly alerting the restaurant staff, the waiter initially denied responsibility, and only after insistence, the manager acknowledged the issue, apologizing and claiming to have contacted a Heineken company representative. However, no representative arrived even after two hours, indicating a gross lapse in consumer grievance response from both the restaurant and the manufacturer.
This incident raises grave concerns about food safety standards, product quality control, and negligence under the Food Safety and Standards Act, 2006, and the Consumer Protection Act, 2019. Contaminated beverages of this kind pose a serious health risk to the public and could lead to adverse health effects or poisoning.
I hereby request urgent intervention and action as follows:
Immediate investigation by the Department of Consumer Affairs and FSSAI into the quality and safety of Heineken Silver Beer batches supplied to Mumbai.
Inspection and penal action against the concerned restaurant for serving unsafe consumables.
Direction to United Breweries Holdings Ltd (Heineken India) to identify, recall, and test affected product batches to prevent recurrence.
Award appropriate compensation for the mental agony, distress, and potential health risk caused. I hereby claim ₹5,00,000 (Rupees Five Lakhs) as compensation under the Consumer Protection Act, 1986.
Formal written explanation from the company and restaurant on their failure to respond to an on-the-spot consumer complaint.
Nation Consumer Department of Consumer Affairs Grievance Number: 7999300 raised on 16 Oct 2025 ( Pending for resolution)
Before submitting the present grievance, I have already raised multiple complaints to the National Consumer Affairs Department regarding the same issue. Despite repeated follow-ups and earlier grievances, no effective action or resolution has been provided so far. Therefore, I am compelled to escalate this matter for urgent attention and appropriate intervention.
1) Date: 09 Nov 2024 Grievance Number:
6471567
2) Date: 18 Nov 2024 Grievance Number:
6502601
3) Date: 21 Nov 2024 Grievance Number:
6516349
4) Date: 12 Dec 2024 Grievance Number:
6593149
5) Date: 17 Dec 2024 Grievance Number:
6608847
6) Date: 04 June 2025 Grievance Number:
7224307
7) Date: 08 July 2025 Grievance Number:
7464360
Above is all past history of my grievance.
I am enclosing the restaurant details and am ready to provide the video evidence and photographs of the contaminated beer bottle upon request.
This matter is of serious public interest and deserves immediate attention to prevent further risk to consumers nationwide.
Warm regards,
Sachin Ravi Patole
Address: Jai Durga Housing Society, Room No. 24, Raje Shivaji Nagar,
Saki Vihar Road, Powai, Andheri (East), Mumbai – 400072
Mobile: 9867046104