Complaint Against Swiggy for Order Marked Delivered but Not Receive

M

maheshkodiyath

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I am seeking legal guidance regarding a grievance with Swiggy for an order that was falsely marked as delivered.
Order Details:
  • Order ID: 233333770104959
  • Invoice No: 0072176032400118
  • Date: 24 March 2025
  • Time: From approximately 8:30 PM onwards
Issue:
I did not receive the above-mentioned order at all. However, the order was marked as “delivered” in the system without my confirmation or actual receipt.
From 8:30 PM onwards, I continuously attempted to contact the assigned delivery partner for more than 3.5 hours, but there was no response from their side.
Simultaneously, I contacted Swiggy customer support multiple times during this period. However:
  • The responses provided were inadequate and inconsistent
  • I was given misleading updates about the delivery status
  • No concrete action was taken to locate the order or resolve the issue
Concerns:
  • False marking of delivery without customer receipt
  • Lack of accountability from the delivery partner
  • Poor and ineffective customer support
  • Mental stress and inconvenience caused due to prolonged follow-ups
This clearly amounts to deficiency in service and unfair trade practice.

Relief Sought:
  • Full refund of the order amount
  • Proper investigation into the incident
  • Accountability for the delivery partner and support team
Despite repeated follow-ups, the issue remains unresolved.

I would like to know:
  1. What legal remedies are available in this situation?
  2. Can this be taken to the consumer court under deficiency of service?
  3. What evidence should I submit to strengthen my case?

If the issue is not resolved promptly, I am prepared to escalate the matter legally.

Thanks
Mahesh K
 

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