Complaint Against Supplier for Faulty Product and Lack of Response

N

nkplsmr

New member
Dealer Name
J.K Electricals and Pipes 60, VRM Road Thiruvarur
Company Name
Sree Maragathamani Corporation - Thiruvaru
Product Name
Perry Smart Aquasoft
Loss Amount
50000
Ratings
5.00 star(s)
Opposite Party Address
+91 7708971676
Dear Sir/Madam,

I, Dr. Mohammed Imran residing in Koothanallure, TVR District, Tamil Nadu, am writing to file a complaint against Mr. Sakthivel of J.K Electricals and Pipes, located at 60, VRM Road, Thiruvarur. Mr. Sakthivel +91 7708971676

On 21st October 2024, I purchased and installed a Perware product for water treatment from the aforementioned supplier. Unfortunately, the product failed to function as expected. Despite Mr. Sakthivel's assurance that he would replace the faulty product or resolve the issue, he has not responded to my calls or taken any action to address the problem.

I feel cheated and request immediate intervention from the consumer court to either get a replacement for the faulty product or a full refund.

Attached is the invoice for your reference.

Thank you for your attention to this matter.

Sincerely,

Dr. Mohammed Imran
+91 9342723301
 

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Hello @nkplsmr

I'm sorry to hear about the issues you've encountered with the Perry Smart Aquasoft water treatment system purchased from J.K Electricals and Pipes. Experiencing a malfunctioning product and lack of response from the supplier can be incredibly frustrating. Let's explore the steps you can take to address this situation effectively.


🧾 Summary of Your Complaint​

  • Complainant: Dr. Mohammed Imran, Koothanallure, Thiruvarur District, Tamil Nadu
  • Supplier: Mr. Sakthivel, J.K Electricals and Pipes, 60 VRM Road, Thiruvarur
  • Product: Perry Smart Aquasoft water treatment system
  • Purchase Date: October 21, 2024
  • Issue: The product failed to function as expected. Despite assurances from Mr. Sakthivel to replace or repair the faulty product, there has been no response to calls or actions taken to resolve the issue.
  • Loss Amount: ₹50,000
  • Contact Details:
    • Supplier: +91 77089 71676
    • Complainant: +91 93427 23301

📞 Immediate Actions to Take​

  1. Document All Communications: Keep a record of all interactions with the supplier, including dates, times, and summaries of conversations. This documentation will be crucial if legal action becomes necessary.
  2. Send a Legal Notice: Send a Legal Notice addressed to the bank's grievance redressal officer, detailing the issue and requesting immediate resolution. Send this via registered post, ensuring you have proof of delivery.


📝 Escalation Steps​

If the issue remains unresolved:
  1. Approach the Consumer Disputes Redressal Commission:
  2. Documents:
    To file a case in the Consumer Forum you need to create an account in E-Jagriti Portal. After the verification, you need to upload 5 main files and supporting files.

    1) Affidavit
    2) Memo of Parties
    3) Index
    4) Events
    5) Proforma


    Supporting documents like Aadhar Card, Bills, Notice Copy etc... (Depending upon the Event file)
    The forum will review your case and files and update you accordingly. In Consumer Forum, your documentation part should be strong.

⚖️ Legal Precedents​


There have been instances where consumer forums have ruled in favor of customers facing similar issues. For example, the District Consumer Disputes Redressal Commission directed a supplier to refund the amount and compensate the customer for a faulty product and lack of response.


If you need assistance drafting a legal notice or complaint files or require further guidance on the legal process, feel free to ask.

Thanks
 
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