- Policy Name
- OPC Care- Silver
- Company Name
- Star Health Insurance
- Customer Care Number
- 1800-425-2255
- Loss Amount
- 10958
- Ratings
- Opposite Party Address
- No 1, New Tank Street, Valluvarkottam High Road, Nungambakkam, Chennai 600034
Respected Sir/Madam,
I, Isha Gupta, residing at 603, Skylark CGHS Apartment, Sector 52, Gurgaon am writing this complaint to the Consumer Court regarding a serious issue I have faced with Star Health Insurance, where my policy remains inactive despite making a payment in December 2024, and the insurance company has failed to process my reimbursement claims. I have got this policy
Details of the Complaint:
Policy Number: 6535112500094137
Claim Number: PB99896711
Date of Payment: December 2024
Date of Complaint Submission: 10th June 2025
Background of the Issue:
I made the full payment for my policy in December 2024 through Policy Bazaar. However, despite waiting for over six months, my policy has not been activated. I have made multiple complaints and inquiries to Star Health Insurance regarding this issue, but they have failed to take any action or resolve the situation.
In March, I fell ill and approached Star Health Insurance requesting to use my policy for medical reimbursement. To my shock, I was informed that the policy was still not activated, and at that time, I was advised twice that I would be liable for reimbursement.
Afterward, I filed a claim for reimbursement, but my claim was rejected. I was told that Star Health Insurance could not process the claim, citing various reasons that were never clearly explained. This further added to my frustration and distress.
Additional Issues:
Incorrect Policy Number: Upon further investigation, I discovered that Star Health Insurance had mistakenly entered another person’s number instead of mine in the system. After I raised this issue, they corrected the error, but my policy still remains inactive, with no action taken on their part to resolve the matter.
Failure to Activate the Policy: Despite numerous follow-ups, my policy has remained inactive, and I have yet to receive any concrete response or resolution from Star Health Insurance.
Non-Responsiveness: Recently, after making further complaints, Star Health Insurance has completely stopped responding to my calls, emails, or messages, leaving me with no options to resolve this matter.
Request for Redressal:
I kindly request that the Consumer Court order Star Health Insurance to activate my policy and make the necessary arrangements for the reimbursement process without further delay.
I request compensation for the undue delay, inconvenience, and financial hardship caused due to the failure of the company to honor its contractual obligations.
I also seek a resolution for the repeated non-responsiveness of Star Health Insurance and demand that they be held accountable for their negligence and lack of communication.
I am attaching all the relevant documents, including the payment receipt, policy document, claim form, and correspondence with Star Health Insurance.
I trust that the Consumer Court will take appropriate action to ensure that my rights as a consumer are upheld, and I will receive the services I have rightfully paid for.
Thank you for your attention to this matter.
Yours faithfully,
Isha Gupta
I, Isha Gupta, residing at 603, Skylark CGHS Apartment, Sector 52, Gurgaon am writing this complaint to the Consumer Court regarding a serious issue I have faced with Star Health Insurance, where my policy remains inactive despite making a payment in December 2024, and the insurance company has failed to process my reimbursement claims. I have got this policy
Details of the Complaint:
Policy Number: 6535112500094137
Claim Number: PB99896711
Date of Payment: December 2024
Date of Complaint Submission: 10th June 2025
Background of the Issue:
I made the full payment for my policy in December 2024 through Policy Bazaar. However, despite waiting for over six months, my policy has not been activated. I have made multiple complaints and inquiries to Star Health Insurance regarding this issue, but they have failed to take any action or resolve the situation.
In March, I fell ill and approached Star Health Insurance requesting to use my policy for medical reimbursement. To my shock, I was informed that the policy was still not activated, and at that time, I was advised twice that I would be liable for reimbursement.
Afterward, I filed a claim for reimbursement, but my claim was rejected. I was told that Star Health Insurance could not process the claim, citing various reasons that were never clearly explained. This further added to my frustration and distress.
Additional Issues:
Incorrect Policy Number: Upon further investigation, I discovered that Star Health Insurance had mistakenly entered another person’s number instead of mine in the system. After I raised this issue, they corrected the error, but my policy still remains inactive, with no action taken on their part to resolve the matter.
Failure to Activate the Policy: Despite numerous follow-ups, my policy has remained inactive, and I have yet to receive any concrete response or resolution from Star Health Insurance.
Non-Responsiveness: Recently, after making further complaints, Star Health Insurance has completely stopped responding to my calls, emails, or messages, leaving me with no options to resolve this matter.
Request for Redressal:
I kindly request that the Consumer Court order Star Health Insurance to activate my policy and make the necessary arrangements for the reimbursement process without further delay.
I request compensation for the undue delay, inconvenience, and financial hardship caused due to the failure of the company to honor its contractual obligations.
I also seek a resolution for the repeated non-responsiveness of Star Health Insurance and demand that they be held accountable for their negligence and lack of communication.
I am attaching all the relevant documents, including the payment receipt, policy document, claim form, and correspondence with Star Health Insurance.
I trust that the Consumer Court will take appropriate action to ensure that my rights as a consumer are upheld, and I will receive the services I have rightfully paid for.
Thank you for your attention to this matter.
Yours faithfully,
Isha Gupta