Complaint against SS Herbal for selling unsuitable product and not following return/refund policy.

[Ajay kumar 55]

Seller Name

SS HERBAL

Company Name

SS HERBAL INDIA

Product Name

EARCARE POWDER AND NATURAL EARCARE

Website Name

ssherbalindia.com

Customer Care Number

8860606078

Loss Amount

2500

Ratings

1.00 star(s)

Opposite Party Address

AJAY KUMAR, BUILDING NO E-195, SECTOR-74, PHASE -8B INDUSTRIAL AREA, MOHALI (SAS)

1. I, the complainant, purchased a product titled Earcare Powder and Natural Earcare Capsules from SS Herbal on 13th August 2025, for a total amount of ₹2500 (Order No: AWB#11040111560366).

2. After consuming the product, I experienced increased blood pressure and other side effects. Thus, I found the product unsuitable and potentially unsafe for use.

3. As per SS Herbal’s return policy, I requested a return and refund through email and customer care, but received no response despite multiple follow-ups over 25 days.

4. On failing to receive any support, I sent a formal notice giving them 3 days to respond or face legal action. Even after this, there was no reply.

5. This shows deficiency of service and unfair trade practice under the Consumer Protection Act, 2019.

 

[TeamMember]

Hello @Ajay kumar 55

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:

1. Index – A list of all enclosures/documents attached.
2. Memo of Parties – Details of the complainant(s) and respondent(s).
3. Affidavit – A sworn statement verifying the contents of the complaint.
4. List of Events / Chronology – A timeline of key events related to the issue.
5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

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How We Can Help:​

We can assist you by:

• Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
• Uploading and filing the complaint on the Consumer Forum website on your behalf
• Guiding you through the hearing process and next steps

If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks

 

[iamthecosmos]

• Consumer Protection Act, 2019: Protection against unfair trade practices and defective goods/services.
• Section 2(1)(r) of Consumer Protection Act: Includes services and goods causing harm or injury.
• Unfair Trade Practice: Not responding to refund requests or misrepresenting product safety.