Complaint against SleepWell Mattressess

[satishca34]

Seller Name

SHEELA FOAM LIMITED NEW SJP

Company Name

SHEELA FOAM LIMITED NEW SJP

Product Name

COVERED MATTRESS PUF-COVERED MATTRESS ORTHO PRO PROFILE (N.LATEX) 1943 1499 200.0

Website Name

mysleepwell.com

Customer Care Number

18001036664

Loss Amount

18539

Ratings

2.00 star(s)

Opposite Party Address

SHEELA FOAM LIMITED NEW SJP
PLOT NO 1, UDYOG VIHAR, SECTOR - ECOTECH-II, GREATER
NOIDA DISTT GAUTAM BUDH NAGAR
GREATER NOIDA-201306
State: UTTAR PRADESH
INDIA

1. I ordered COVERED MATTRESS PUF-COVERED MATTRESS ORTHO PRO PROFILE (N.LATEX) 1943 1499 200.0 on mysleepwell.com on 21.10.2025; Order ID: 257481; Price: ₹18,539; Seller shown: Sheela Foam Limited New SJP.
2. I received Delivery on 24-Oct-25 via Bluedart Courier.
3. Received product have few defects which has been raised to the company via complaint number 401052. Company is now processing for replacement.
4. When I ordered this product on there website it was showing 100 day free trial icon on the product purchase window for custom size matteresses as well.
5. Now company is denying as this is custom product for 100 day trials return offer, citing in terms and condition they have this condition "custom products are not eligible for 100 day trials offer".
6. My plea is this is mentioned on product purchased window and also product is defective and off poor quality and also size is not a exact match what I ordered. Considering their quality I need return and refund.
7. Please advise if this is possible to file complaint for return and refund.

I have attached Invoice, their website screenshot for 100day trial icon , terms and conditions on their website, pictures of defects in the product