ashishlohani
New member
- Dealer Name
- Samsung India
- Company Name
- Samsung India
- Product Name
- A25
- Customer Care Number
- 1800407267864
- Loss Amount
- 16000
- Ratings
- Opposite Party Address
- DevX technology haldwani
Dear Sir/Madam,
I am writing to formally lodge a complaint against Samsung India Electronics Pvt. Ltd. regarding their failure to honor the replacement policy and poor customer service in relation to a recently purchased smartphone.
On 26 May 2025, I purchased a new Samsung A25 phone from SR SALES , Haldwani, Uttarakhand. As per Samsung’s policy, the device was under a 14-day replacement warranty for any manufacturing defect. Unfortunately, I started facing issues with the device—specifically with the touchscreen responsiveness, speaker output, and network connectivity from nexr day of purchase—well within the 14-day period.
I immediately contacted Samsung customer care and visited their service center "DevX technology". Staff their is very rude and unprofessional. However, despite reporting the issue within the warranty period, the staff failed to replace the device. Instead, they delayed the resolution and, after almost three weeks, they informed me that the motherboard/display needs to be replaced—a serious hardware issue for a brand-new phone.
I believe this is a clear case of deficiency in service and unfair trade practice, as the company did not honor its own replacement policy and sold me a defective unit. I am extremely dissatisfied with the quality of the product and the manner in which Samsung has handled this matter.
I seek the following resolutions:
1. Immediate replacement of the defective handset with a new one.
2. Compensation for the mental harassment, time lost, and inconvenience caused.
3. Any other relief deemed appropriate by the Forum.
Attached are copies of the purchase invoice, complaint/reference numbers, service center records, and any communication with Samsung customer support.
Thank you for your attention to this matter. I hope for a prompt and just resolution.
Attaching purchase invoice.
I am writing to formally lodge a complaint against Samsung India Electronics Pvt. Ltd. regarding their failure to honor the replacement policy and poor customer service in relation to a recently purchased smartphone.
On 26 May 2025, I purchased a new Samsung A25 phone from SR SALES , Haldwani, Uttarakhand. As per Samsung’s policy, the device was under a 14-day replacement warranty for any manufacturing defect. Unfortunately, I started facing issues with the device—specifically with the touchscreen responsiveness, speaker output, and network connectivity from nexr day of purchase—well within the 14-day period.
I immediately contacted Samsung customer care and visited their service center "DevX technology". Staff their is very rude and unprofessional. However, despite reporting the issue within the warranty period, the staff failed to replace the device. Instead, they delayed the resolution and, after almost three weeks, they informed me that the motherboard/display needs to be replaced—a serious hardware issue for a brand-new phone.
I believe this is a clear case of deficiency in service and unfair trade practice, as the company did not honor its own replacement policy and sold me a defective unit. I am extremely dissatisfied with the quality of the product and the manner in which Samsung has handled this matter.
I seek the following resolutions:
1. Immediate replacement of the defective handset with a new one.
2. Compensation for the mental harassment, time lost, and inconvenience caused.
3. Any other relief deemed appropriate by the Forum.
Attached are copies of the purchase invoice, complaint/reference numbers, service center records, and any communication with Samsung customer support.
Thank you for your attention to this matter. I hope for a prompt and just resolution.
Attaching purchase invoice.
