Complaint against Reliance Jio Infocomm Ltd. for deficiency in service, unfair trade practice, and wrongful witholding of payment

[thetufguy]

Company Name

Reliance Jio Infocomm Ltd.

Customer Care Number

18008969999

Loss Amount

1111

Ratings

1.00 star(s)

Dear Sir/Madam,

I, Prakhar Pratap Mall, am filing this consumer complaint against Reliance Jio Infocomm Limited (Jio) for persistent deficiency in service, unfair trade practices, and wrongful withholding of my refund for a prepaid AirFiber Max connection, as well as for consequential losses suffered due to Jio’s delays and non-provision of service during my residence shift.

Opposite party​

• Reliance Jio Infocomm Limited (Jio)
• Registered/Corporate Office: [Address as per public records, if available]
• Customer reference/order: LR00000T53EV

Facts and timeline​

• I had already purchased Jio Fiber for my home internet and, while shifting homes in June 2025, requested installation/activation at my new address. Despite repeated follow-ups, Jio delayed the installation by approximately two weeks.
• Due to this delay and my need for stable internet for work-from-home office duties, I was compelled to purchase Jio AirFiber Max as an alternative.
• On 15 June 2025, I made the full payment toward the AirFiber Max connection (Order/Reference: LR00000T53EV). Despite timely payment, Jio never scheduled or completed the installation.
• Left with no choice, I had to cancel the AirFiber Max order. Shockingly, my refund has still not been processed as of the date of this complaint, despite multiple reminders.
• During the entire period without the promised Jio services, I was forced to buy additional mobile data packs to maintain connectivity for office work from home, incurring avoidable expenses and suffering loss of productivity, inconvenience, and mental harassment.

Grounds​

• Deficiency in service: Failure to provide installation within a reasonable time, both for the existing Jio Fiber (during home shift) and the newly purchased AirFiber Max.
• Unfair trade practice: Accepting advance payment for AirFiber Max without providing installation or service, and withholding the refund beyond a reasonable period.
• Wrongful withholding of money: Non-refund of prepaid amount despite cancellation due to Jio’s own failure to install.
• Consequential losses: Direct monetary loss from purchasing additional data packs and non-availability of home broadband essential for my office work-from-home requirements.

Reliefs sought​

• Immediate refund of the full amount paid on 15 June 2025 for AirFiber Max (Order/Reference: LR00000T53EV), along with applicable interest from the date of payment until realization.
• Compensation for consequential losses, including:
  
  • Reimbursement of all additional mobile data packs purchased during the service outage period, upon submission of invoices/receipts.
  • Compensation for loss of productivity, inconvenience, and mental harassment caused by the two-week delay in Jio Fiber installation during the home shift and the subsequent non-installation of AirFiber Max.
• Litigation costs and any other relief deemed fit by the Hon’ble Commission.
• Directions to Jio to improve installation timelines, refund TATs, and customer redress mechanisms to prevent recurrence.

For clarity, my claim consists of:

• Refund: Rs 1111
• Reimbursement: Rs 1000
• Compensation for inconvenience and loss of productivity: Rs 1000
• Interest: From 15 June 2025 until the date of refund
• Costs: As deemed appropriate by the Commission

Prior redressal attempts​

I have repeatedly followed up with Jio through customer support channels and formal communication, including a final reminder clearly stating my intent to escalate legally due to the prolonged, unjustified delay in refund and failure to install. No satisfactory resolution has been provided to date.

Jurisdiction​

I reside in New Delhi, the transactions and intended services pertain to my New Delhi address, and Jio operates within this jurisdiction. I request that this complaint be registered and taken up by the competent consumer forum as per pecuniary jurisdiction, or be forwarded accordingly.

Evidence and annexures​

• Proof of payment for AirFiber Max dated 15 June 2025 (receipt/transaction confirmation).
• Order/Reference details: LR00000T53EV.
• Proof of request for Jio Fiber installation during home shift and record of two-week delay (emails/SMS/call logs).
• Cancellation request/acknowledgement for AirFiber Max and refund pending status.
• Copies of emails/SMS/app screenshots showing lack of installation scheduling and refund delays.

I request the Hon’ble Commission to admit this complaint, issue notice to the Opposite Party, and grant the reliefs claimed. I affirm that the facts stated herein are true to the best of my knowledge and belief.

Yours faithfully,

Prakhar Pratap Mall
New Delhi, Delhi
Mobile: 9571081499
Email: prakharpratapmall@gmail.com