HarshitaChaturvedi
New member
- Loss Amount
- 100000000
- Ratings
I am writing to file a formal consumer complaint against Reliance Digital, for their failure to provide services I have already paid for, causing severe emotional distress and health issues.
Details of the Complaint:
1. Fridge Installation Delay:
• I purchased a ₹3,00,000 refrigerator from Reliance Digital.
• The installation was delayed for six months despite multiple follow-ups.
• No resolution was provided until the situation escalated, and I had to repeatedly request service.
2. Samsung AC Installation Delay:
• On March 28, I purchased a Samsung AC from Reliance Digital.
• Since that time, I have followed up numerous times but have received no response. The AC has still not been installed.
• Despite my emails and phone calls, no action has been taken by Reliance Digital.
3. Lack of Customer Support:
• I have sent multiple emails and made numerous phone calls to Reliance Digital to resolve these issues.
• However, I did not receive any response from your customer service team. I was left to follow up continuously without any action or assistance from your team.
4. Emotional and Physical Distress:
• The ongoing delays and lack of service have caused me severe emotional distress, including headaches and heartburn, as well as heightened anxiety and anger.
• The lack of action and disregard for customer well-being is inexcusable and has caused significant personal hardship.
Request for Relief:
Given the severe inconvenience and emotional distress caused, I am requesting the following:
1. Immediate installation of the Samsung AC, as promised and paid for.
2. Compensation for mental anguish and the physical discomfort caused by the delays, amounting to ₹1 Crore, due to the extreme distress, headaches, and heartburn this has caused.
3. A formal apology from Reliance Digital acknowledging their failure in customer service.
Details of the Complaint:
1. Fridge Installation Delay:
• I purchased a ₹3,00,000 refrigerator from Reliance Digital.
• The installation was delayed for six months despite multiple follow-ups.
• No resolution was provided until the situation escalated, and I had to repeatedly request service.
2. Samsung AC Installation Delay:
• On March 28, I purchased a Samsung AC from Reliance Digital.
• Since that time, I have followed up numerous times but have received no response. The AC has still not been installed.
• Despite my emails and phone calls, no action has been taken by Reliance Digital.
3. Lack of Customer Support:
• I have sent multiple emails and made numerous phone calls to Reliance Digital to resolve these issues.
• However, I did not receive any response from your customer service team. I was left to follow up continuously without any action or assistance from your team.
4. Emotional and Physical Distress:
• The ongoing delays and lack of service have caused me severe emotional distress, including headaches and heartburn, as well as heightened anxiety and anger.
• The lack of action and disregard for customer well-being is inexcusable and has caused significant personal hardship.
Request for Relief:
Given the severe inconvenience and emotional distress caused, I am requesting the following:
1. Immediate installation of the Samsung AC, as promised and paid for.
2. Compensation for mental anguish and the physical discomfort caused by the delays, amounting to ₹1 Crore, due to the extreme distress, headaches, and heartburn this has caused.
3. A formal apology from Reliance Digital acknowledging their failure in customer service.
