jal
New member
- Model
- OLA S1 Pro
- Dealer Name
- OLA Service online and mobile application
- Company Name
- OLA Electric
- Customer Care Number
- 08033113311
- Loss Amount
- 150000
- Ratings
Draft Complaint Against OLA S1 Pro
Complainant Details
Name: [Jal Kumar Patel]
Email: [jal046666@gmail.com]
Phone: [8140883540]
Location: [Vadodara, Gujarat]
Respondent Details
Company Name: Ola Electric Mobility Pvt Ltd
Product: OLA S1 Pro (Electric Scooter)
Subject
Defective Product & Poor After-Sales Service – OLA S1 Pro Electric Scooter
Complaint Summary
I am writing to formally lodge a complaint regarding the OLA S1 Pro electric scooter purchased from Ola Electric Mobility Pvt Ltd. Since the time of purchase, I have encountered multiple issues with the product as well as unsatisfactory support from the company’s customer service team.
Details of Issue
Frequent mechanical and software malfunctions: The vehicle exhibits recurring problems, including unexpected shutdowns, battery drainage, and unreliable software updates.
Delayed or inadequate service response: Repeated requests for repair and assistance have resulted in long waiting periods and insufficient resolutions.
Quality concerns: Despite assurances given at the time of purchase, the scooter does not meet the promised performance standards, affecting safety and convenience.
Financial loss: Multiple breakdowns and delays have caused undue hardship, including additional expenses for commuting and repairs.
Resolution Sought
I request the following action from Ola Electric Mobility Pvt Ltd:
Immediate rectification of all existing issues with the OLA S1 Pro scooter.
Compensation for losses incurred due to breakdowns and delays.
Assurance of quality and reliable after-sales support going forward.
If unresolved, a full refund/replacement of the defective product.
Conclusion
Despite contacting Ola Electric on multiple occasions, satisfactory action has not been taken. I urge the consumer forum to consider my grievance and direct Ola Electric Mobility Pvt Ltd to resolve the issues as outlined above.
Thank you for your attention.
Complainant Details
Name: [Jal Kumar Patel]
Email: [jal046666@gmail.com]
Phone: [8140883540]
Location: [Vadodara, Gujarat]
Respondent Details
Company Name: Ola Electric Mobility Pvt Ltd
Product: OLA S1 Pro (Electric Scooter)
Subject
Defective Product & Poor After-Sales Service – OLA S1 Pro Electric Scooter
Complaint Summary
I am writing to formally lodge a complaint regarding the OLA S1 Pro electric scooter purchased from Ola Electric Mobility Pvt Ltd. Since the time of purchase, I have encountered multiple issues with the product as well as unsatisfactory support from the company’s customer service team.
Details of Issue
Frequent mechanical and software malfunctions: The vehicle exhibits recurring problems, including unexpected shutdowns, battery drainage, and unreliable software updates.
Delayed or inadequate service response: Repeated requests for repair and assistance have resulted in long waiting periods and insufficient resolutions.
Quality concerns: Despite assurances given at the time of purchase, the scooter does not meet the promised performance standards, affecting safety and convenience.
Financial loss: Multiple breakdowns and delays have caused undue hardship, including additional expenses for commuting and repairs.
Resolution Sought
I request the following action from Ola Electric Mobility Pvt Ltd:
Immediate rectification of all existing issues with the OLA S1 Pro scooter.
Compensation for losses incurred due to breakdowns and delays.
Assurance of quality and reliable after-sales support going forward.
If unresolved, a full refund/replacement of the defective product.
Conclusion
Despite contacting Ola Electric on multiple occasions, satisfactory action has not been taken. I urge the consumer forum to consider my grievance and direct Ola Electric Mobility Pvt Ltd to resolve the issues as outlined above.
Thank you for your attention.