Complaint against Ola Electric Mobility Pvt. Ltd. for deficiency in service and negligence leading to battery damage of Ola S1 Pro.

ersonu31

ersonu31

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Model
Ola S1 Pro electric scooter
Dealer Name
OLA Experience Centre
Company Name
Ola Electric Mobility Pvt. Ltd.
Customer Care Number
+91 80 3311 331
Loss Amount
205000
Ratings
1.00 star(s)
Opposite Party Address
507, Sachin Complex, Grand Trunk Road, Nehru Nagar, Ghaziabad, Uttar Pradesh 201001

Complainant Details:​


Name: Sonu Yadav
Email: ersonu31@gmail.com



Opposite Party (Respondent):​


Name: Ola Electric Mobility Pvt. Ltd.
Registered Office: Ola Campus, Koramangala, Bangalore, Karnataka
Service Centers Involved:


  • Ola Service Centre, Meerut Road, Ghaziabad
  • Ola Service Centre, Sector 102, Noida


Facts of the Case:​


  1. That the complainant is the owner of an Ola S1 Pro electric scooter, purchased in good faith from Ola Electric.
  2. That around two months ago, the complainant raised a service complaint regarding a faulty charger. Since then, the vehicle has been in an unusable and discharged condition.
  3. That despite repeated visits to Ola Service Centres at Ghaziabad and Noida, no proper action or resolution was provided for more than two months.
  4. That due to the vehicle being non-operational, the insurance renewal could not be processed, as it requires the vehicle to be in working condition.
  5. That after two months, when the scooter was finally inspected by Ola service staff, they alleged that rats had damaged internal wiring and declared that the battery is completely dead, demanding full payment for replacement.
  6. That this damage occurred while the scooter was idle due to Ola’s service delay, and not due to the complainant’s negligence.
  7. That the complainant has faced mental harassment, financial loss, and inconvenience due to Ola’s negligence and lack of timely service support.


Grounds of Complaint:​


  • Deficiency in Service: Failure to repair or replace the charger despite timely complaint.
  • Unfair Trade Practice: Denying warranty responsibility when the root cause was service delay.
  • Negligence: The vehicle remained non-functional solely due to the service team's inaction.
  • Mental Harassment and Financial Loss: Caused by two months of delay and additional cost of battery replacement.


Reliefs Sought:​


The complainant respectfully prays for the following reliefs:


  1. Direction to Ola Electric to repair or replace the damaged battery and wiring without any charge.
  2. Refund or compensation for mental agony, harassment, and financial loss suffered — ₹2,05,000.
  3. Reimbursement of any costs incurred for travel, towing, or inspection due to repeated service centre visits.
  4. Written apology and explanation from Ola Electric for the delay and service failure.
  5. Any other relief deemed appropriate by the Hon’ble Forum in the interest of justice.
 
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