Complaint against Ola Electric for deficiency in service, unfair trade practice, negligence, and safety risk

[jagan]

Model

Ola Gen 2

Dealer Name

Ola service in anna nagar and padi in chennai

Company Name

Ola bike

Loss Amount

185000

Ratings

5.00 star(s)

Opposite Party Address

Service Team / Authorized Service Centres – Chennai

Complaint Statement​

I, Jagadeeswaran, am a consumer of Ola Electric two-wheeler (Bike No: TN03AJ9588). I am filing this complaint due to continuous service failure, unresolved manufacturing/service defects, negligence, and complete lack of accountability from Ola Electric and its service centres in Chennai.

Despite repeated follow-ups for more than 7 months, my issues remain unresolved, causing mental harassment, financial loss, and serious safety risks.

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Chronology of Issues​

1. Display Panel Issue
   
   • Reported and followed up for more than 5 months
   • Service team repeatedly stated that spare parts were not available
   • The issue was fixed only after 3 months, despite continuous complaints
   • I was charged, even though I had Care Plus coverage
2. Brake Noise & Brake Shoe Issue (Critical Safety Issue)
   
   • Followed up for more than 3 months
   • Visited service centre more than 7 times
   • Service team admitted brake kits were not available
   • Issue still unresolved
   • I am riding the vehicle with known brake defects, risking life and safety
3. Throttle Issue (Major Safety Risk)
   
   • Throttle does not return automatically after acceleration
   • This caused loss of control while riding
   • I met with two minor accidents due to this issue

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Service Centre Negligence​

• I already raised a formal complaint on 5th November 2025 (Ticket ID: 10842559)
• I got an appointment recently, but:
  
  • No one responded at the service centre
  • Staff informed me that the service centre is going to be closed
  • They clearly stated nothing can be done
• This shows complete negligence and irresponsibility toward customers

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Care Plus & Financial Loss​

• I purchased Ola Care Plus, which expired on 3rd November 2025
• Despite this:
  
  • I was charged for display panel
  • Issues were not resolved within coverage period
• This makes the Care Plus plan useless and misleading

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Mental Harassment & Inconvenience​

• I have been visiting Ola service centres for over 7 months
• No permanent solution, no escalation support, no accountability
• No service slots available in Chennai
• Many customers face similar issues, creating chaos at service centres

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Deficiency in Service & Unfair Trade Practice​

Ola Electric has failed in:

• Providing timely and proper service
• Ensuring safety of the vehicle
• Providing spare parts
• Honouring Care Plus commitments
• Addressing customer grievances

This amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.

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Relief Sought​

I respectfully request the Hon’ble Commission to direct Ola Electric to:

1. Immediately repair or replace the defective vehicle OR provide a full refund
2. Compensate for mental harassment, safety risk, and repeated service failures
3. Reimburse all service charges wrongly collected
4. Compensate for accident-related losses
5. Take action against negligent service practices
6. Provide litigation costs

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Evidence Attached​

1. Email acknowledgment from Ola Electric (Ticket ID: 10842559)
2. Email follow-ups showing no resolution
3. Screenshots of service communication
4. Appointment proof and service centre visit details
5. Insurance claim details (mirror damage)

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Declaration​

I declare that the information provided above is true to the best of my knowledge.