prachipant
New member
- Seller Name
- Masha women
- Company Name
- Myntra
- Product Name
- Masha women blue dragonfruit oversized satin night suit
- Website Name
- www.myntra.com
- Customer Care Number
- 8061561999
- Loss Amount
- 1299
- Ratings
Dear Officer,
I am writing to formally escalate a nondelivery dispute concerning my order on Myntra, as all prior service channels, including multiple contact center interactions and escalations, have been exhausted without resolution.
Order details:
Company : Myntra
Product Name : Masha women blue dragonfruit oversized satin night suit
Website Name www.myntra.com
Customer Care Number 8061561999
Lost Amount 1299
Seller : Masha women
Order ID # 131474974945543239801
Item 1: Received
Item 2: Initially marked “Delivered” but later acknowledged by Myntra as not delivered and refunded
Item 3: "Masha women blue dragonfruit oversized satin night suit" – Marked “Delivered” but never received; dispute closed without sharing evidence
The core issues requiring your intervention are:
2. For the disputed item, Myntra continues to assert delivery but refuses to provide any proof of delivery, including OTP confirmation, delivery photographs, or signed acknowledgement.
3. The call center repeatedly stated they cannot share “internal details,” while simultaneously closing the case without sharing evidence, despite my repeated requests for a delivery audit.
4. During my conversation with your representative (diya from escalation department), there was no escalation to a supervisor, no proof of delivery provided, no refund and no investigation beyond stating internal logistics confirmation. This contradicts the basic due-process requirements for delivery disputes.
Given that:
One of the two disputed items has already been admitted by Myntra as undelivered;
The same delivery status logic is being used for the second item without any supporting evidence;
There is no delivery OTP record, no photograph, and no acknowledgement signature;
Myntra team is declining to reopen the case or provide substantiation,
I request the following under my rights as a consumer:
1. A formal review of the delivery audit for "Masha women blue dragonfruit oversized satin night suit"
2. Proof of delivery, including delivery image, timestamp, GPS tag (if applicable), OTP logs, and POD details.
3. A refund or replacement if Myntra cannot substantiate actual delivery.
4. Written confirmation of the steps taken to investigate the matter.
I am filing a complaint with the National Consumer Helpline and escalating further to the District Consumer Disputes Redressal Commission through e-Daakhil, as permitted under the Consumer Protection Act, 2019.
I remain willing to cooperate fully and can provide the entire call transcript and supporting evidence upon request.
I would like to emphasize that I did not receive the undelivered item, nor did I sign or confirm any delivery. It appears that the delivery agent has falsely updated the status, which is a serious lapse and possibly fraudulent behavior.
Upon raising the issue with Myntra's customer service, I was assured that I would be refunded for both the non-delivered product and the wrongly delivered one. I have a call recording as proof where their executive confirmed the same. However, despite multiple follow-ups, Myntra has closed the complaint without resolution and refused the refund unjustly.
This is not just poor service – it is a violation of consumer rights. As a customer, I cannot be held accountable for errors or misconduct on the part of their logistics or internal process failures.
I request immediate action from the concerned authorities to:
Kindly acknowledge receipt of this email and advise on the next steps.
Sincerely,
Prachi pant
Prachi.pant24@gmail.com
8179659493
Order ID # 1314749 74945543239801
I am writing to formally escalate a nondelivery dispute concerning my order on Myntra, as all prior service channels, including multiple contact center interactions and escalations, have been exhausted without resolution.
Order details:
Company : Myntra
Product Name : Masha women blue dragonfruit oversized satin night suit
Website Name www.myntra.com
Customer Care Number 8061561999
Lost Amount 1299
Seller : Masha women
Order ID # 131474974945543239801
Item 1: Received
Item 2: Initially marked “Delivered” but later acknowledged by Myntra as not delivered and refunded
Item 3: "Masha women blue dragonfruit oversized satin night suit" – Marked “Delivered” but never received; dispute closed without sharing evidence
The core issues requiring your intervention are:
2. For the disputed item, Myntra continues to assert delivery but refuses to provide any proof of delivery, including OTP confirmation, delivery photographs, or signed acknowledgement.
3. The call center repeatedly stated they cannot share “internal details,” while simultaneously closing the case without sharing evidence, despite my repeated requests for a delivery audit.
4. During my conversation with your representative (diya from escalation department), there was no escalation to a supervisor, no proof of delivery provided, no refund and no investigation beyond stating internal logistics confirmation. This contradicts the basic due-process requirements for delivery disputes.
Given that:
One of the two disputed items has already been admitted by Myntra as undelivered;
The same delivery status logic is being used for the second item without any supporting evidence;
There is no delivery OTP record, no photograph, and no acknowledgement signature;
Myntra team is declining to reopen the case or provide substantiation,
I request the following under my rights as a consumer:
1. A formal review of the delivery audit for "Masha women blue dragonfruit oversized satin night suit"
2. Proof of delivery, including delivery image, timestamp, GPS tag (if applicable), OTP logs, and POD details.
3. A refund or replacement if Myntra cannot substantiate actual delivery.
4. Written confirmation of the steps taken to investigate the matter.
I am filing a complaint with the National Consumer Helpline and escalating further to the District Consumer Disputes Redressal Commission through e-Daakhil, as permitted under the Consumer Protection Act, 2019.
I remain willing to cooperate fully and can provide the entire call transcript and supporting evidence upon request.
I would like to emphasize that I did not receive the undelivered item, nor did I sign or confirm any delivery. It appears that the delivery agent has falsely updated the status, which is a serious lapse and possibly fraudulent behavior.
Upon raising the issue with Myntra's customer service, I was assured that I would be refunded for both the non-delivered product and the wrongly delivered one. I have a call recording as proof where their executive confirmed the same. However, despite multiple follow-ups, Myntra has closed the complaint without resolution and refused the refund unjustly.
This is not just poor service – it is a violation of consumer rights. As a customer, I cannot be held accountable for errors or misconduct on the part of their logistics or internal process failures.
I request immediate action from the concerned authorities to:
- Initiate an investigation against Myntra for wrongful delivery practices.
- Instruct Myntra to issue a full refund for both the items.
- Ensure that such malpractices are not repeated in the future.
Kindly acknowledge receipt of this email and advise on the next steps.
Sincerely,
Prachi pant
Prachi.pant24@gmail.com
8179659493
Order ID # 1314749 74945543239801